Safety Measures in Japan to Curb the Spread of the Coronavirus

The Japanese government has recommended avoiding the "three Cs as part of their anti-coronavirus strategy. The three Cs are: poorly-ventilated "closed spaces" "crowded places", where many people gather; and "close-contact settings", where people converse up close. Situations where these three conditions are present should be avoided. This page will inform you on the specific steps Japanese businesses are taking to follow the government's calls and ensure public health and safety in the face of the coronavirus.

How Japanese Businesses Are Combating the Coronavirus

Airports, which welcome arrivals from and departures to the rest of the world, and public transit like trains and buses, which we rely on to get around, can be vectors for transmitting the coronavirus. Here, we'll cover the stringent health and safety measures in place to prevent the spread of the coronavirus in Japan's airports and on public transit systems.


ANA

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■ Facility Information

ANA is Japan’s most renowned and largest airline and is also recognized as one of the best airlines in the world by a UK rating company SKYTRAX. It’s motto is “Anshin,Attaka,Akaruku-genki!” which means “Reliable, Warm, Enthusiastic!.” The “ANA Care Promise” is the new standard for air travel which shows how ANA cares and commits passenger safety when they travel on ANA.


■ Health and Safety Measures

-Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air c... Read More


Official Website Please check each company's official website for the latest information.

East Japan Railway Company (JR East)

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■ Facility Information

A railway company serving eastern Japan. It operates many lines in the Tokyo metropolitan area, which are used by countless passengers to get to work or school.


■ Health and Safety Measures

• Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne ... Read More


Official Website Please check each company's official website for the latest information.

Fujikyuko Bus

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■ Facility Information

Fujikyuko Bus operates both long-distance buses connecting the Tokyo area, Shizuoka, Kyoto, and Osaka to Mt. Fuji and the Fuji Five Lakes, as well as local bus lines through the Mt. Fuji area. If you’re planning a sightseeing trip to Mt. Fuji, go by bus and enjoy the reasonable prices!


■ Health and Safety Measures

・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected everyday with an ozone generator machine with sterilizing and deodorizin... Read More


Official Website Please check each company's official website for the latest information.

Fujikyuko Line

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■ Facility Information

The Fujikyuko Line is known as the closest railway to Mt. Fuji, climbing 500m in elevation over its route. Offering direct service onto the JR Chuo Line, it is the best way to travel through Mt. Fuji and the Fuji Five Lakes areas. The Fuji Tozan Densha and Fujisan Express sightseeing trains in particular allow you to enjoy a view of the mountain from the train windows.


■ Health and Safety Measures

・Train cars are ventilated by opening windows ・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Train cars are disinfected everyday with an ozone generator machine with sterilizing and deodorizing properties... Read More


Official Website Please check each company's official website for the latest information.

Fujikyu Yamanashi Hire

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■ Facility Information

Fujikyu Yamanashi Hire is a hired-cab service for the Fuji Five Lakes area. It offers numerous plans for chartering vehicles to travel around all the best Mt. Fuji viewpoints or sightsee the Five Lakes region. They can help you organize the best vacation!


■ Health and Safety Measures

・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected with an ozone generator machine with sterilizing and deodorizing propert... Read More


Official Website Please check each company's official website for the latest information.

Hankyu Railway

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■ Facility Information

A railway connecting Umeda in Osaka, Kobe and Takarazuka in Hyogo Prefecture, and Kyoto. The railroad is well loved by locals who rely on it to get to work and school, or to reach travel destinations. On the Japanese Customer Satisfaction Index, Hankyu has won 1st place among commuter railroads for 11 years running (as of February 2020).


■ Health and Safety Measures

• Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadc... Read More


Official Website Please check each company's official website for the latest information.

Hokkaido Railway Company (JR Hokkaido)

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■ Facility Information

JR Hokkaido, the railway company of Hokkaido, offers voyages through the region’s vast expanses, allowing travelers to marvel at the natural scenery speeding past their train windows. International travelers can get the Hokkaido Rail Pass for days of unlimited rides at a very low price.


■ Health and Safety Measures

At train stations and information counters: • Doors are kept open to improve ventilation • Markers have been placed on floors to ensure proper social distancing • Sneeze guards have been placed at Midori-no-Madoguchi ticket offices to pre... Read More


Official Website Please check each company's official website for the latest information.

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■ Facility Information

A sea traffic agency that serves an important function by connecting the Sakurajima area with Kagoshima City (approx. 4 km), as well as connecting the Satsuma and Osumi peninsulas. A fleet of 5 ships run 65 round-trips per day (130 one-way trips), operating 24 hours/day and carrying 4.3 million passengers and 1.17 million vehicles per year. In addition to providing access to Sakurajima, Kagoshima’s premier tourist spot, the ships are also used as rescue vessels during emergencies.


■ Health and Safety Measures

①Temperature are checks required for all crew members prior to their shift ②Disinfection of handrails, etc. in passenger cabins is performed between trips ③Terminal building interiors are disinfected many times per day, including the escal... Read More


Official Website Please check each company's official website for the latest information.

Kansai International Airport

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■ Facility Information

The gateway to the Kansai region. It has two runways (4,000 meters and 3,500 meters long) and operates 24 hours a day. The airport offers 1,570 flights per week, flying to a total of 91 cities in 26 countries (as of summer 2019).


■ Health and Safety Measures

• Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For... Read More


Official Website Please check each company's official website for the latest information.

Keihan Railway

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■ Facility Information

A railway connecting Osaka, Kyoto, and Shiga Prefectures. An average of about 800,000 passengers use the railway every day, both to commute to school and work, and to travel to Osaka, Kyoto, and Lake Biwa. It also offers special vehicles offering a superior experience, including double-decker trains and special “Premium Cars” with reserved seating.


■ Health and Safety Measures

• All staff members interacting with customers (including staff aboard trains and in stations) are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off th... Read More


Official Website Please check each company's official website for the latest information.

Keikyu Corporation

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■ Facility Information

Operates five train lines: the Main Line, which goes from the city center—passing through Kawasaki, Yokohama, and Yokosuka—to the Miura Peninsula, the Airport Line, the Daishi Line, the Zushi Line, and the Kurihama Line. Not only does it play a vital role in the lives of commuters, but it has contributed towards the development of the areas surrounding its train lines thanks to its safe and trusted transportation services. In recent years, it has even been trying to improve access to Haneda Airport due to the airport's growing importance within Japan and the aviation industry.


■ Health and Safety Measures

■Coronavirus prevention measures within train stations and carriages ・Ventilation of train carriages through air conditioners that bring in outside air (Keikyu 2100 series also have exhaust fans) ・All train doors are opened at rail depots ... Read More


Official Website Please check each company's official website for the latest information.

Minatomirai Line

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■ Facility Information

Japan is the world's railway kingdom, and Yokohama—the city that the Minatomirai Line goes through—is said to be the birthplace of the Japanese railway. This unique train line has just six stations, each of which are designed around different concepts. It's definitely worth seeing each train station on this line!


■ Health and Safety Measures

To ensure passengers' safety, the Minatomirai Line is implementing various measures in trains and stations to avoid the three Cs (closed spaces, crowded places, close contact), as well as being more rigorous and thorough in regards to the cl... Read More


Official Website Please check each company's official website for the latest information.

Nippori-Toneri Liner

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■ Facility Information

A 9.7 km line connecting Nippori Station (Arakawa-ku) with the Toneri area (Adachi-ku). It’s a modern transit system operated autonomously by a computer system.


■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More


Official Website Please check each company's official website for the latest information.

Odakyu Electric Railway Co., Ltd.

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■ Facility Information

The Odakyu Electric Railway operates 3 lines, starting in Shinjuku: the Odawara Line, which runs to Odawara, the gateway to Hakone; the Enoshima Line, which goes to the Shonan area; and the Tama Line, which runs all the way to Tama New Town. The lines consist of a total of 70 stations, spanning 120.5 km. The Odakyu Electric Railway serves approximately 2.1 million passengers a day, from commuters to travelers.


■ Health and Safety Measures

In order to ensure passengers' safety, the Odakyu Electric Railway is implementing various measures to prevent the spread of the coronavirus. ・Staff wear masks ・Staff disinfect ticket and fare adjustment machi... Read More


Official Website Please check each company's official website for the latest information.

Osaka Metro

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■ Facility Information

A subway network covering Osaka Prefecture. There are 9 subway lines that allow you to conveniently reach major tourist sites, including Umeda (Osaka’s leading business district), Namba, Osaka Castle, Sumiyoshi Taisha Shrine, Universal Studios Japan, and the Tsutenkaku Tower.


■ Health and Safety Measures

- Alcohol disinfectants are installed at the following locations: • Subway: Fare gates (237 locations), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations) • Within underground shoppi... Read More


Official Website Please check each company's official website for the latest information.

Osaka Monorail

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■ Facility Information

The Osaka Monorail operates two lines in northern Osaka Prefecture that run between Osaka Airport and Kadoma City, and between Expo'70 Commemorative Park and Saito-nishi. It is useful for tourists who are visiting spots like the Tower of the Sun and EXPOCITY, which are located along the line, or who are heading from Osaka Airport to downtown Osaka or Kyoto.


■ Health and Safety Measures

① Public awareness broadcasts within stations and train cars. ② Signs are posted in stations asking for cooperation in preventative measures like hand-washing and disinfection. ③ Some windows in train cars are kept open to allow for ventil... Read More


Official Website Please check each company's official website for the latest information.

Sanyo Electric Railway Co., Ltd.

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■ Facility Information

The Sanyo Railway is a “seaside express” running along Hyogo Prefecture’s southern coast along the Seto Inland Sea. Direct service with Hanshin Railways allows for a one-seat ride between Umeda Station in Osaka and Sanyo-Himeji Station. It’s the best way to access the World Heritage Site Himeji Castle or the Akashi-Kaikyo Bridge, the world’s longest suspension bridge.


■ Health and Safety Measures

・Thorough hand washing and mask use by station and train staff ・Thorough hand sanitizing ・Ventilation by opening windows (except in some cases, such as rainfall) ・Vinyl sheets placed at faregates and service windows ・Waiting room doors a... Read More


Official Website Please check each company's official website for the latest information.

Toei Bus

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■ Facility Information

A bus system run by the Tokyo Metropolitan Government. Its buses connect the city center to working-class areas, as well as run routes in parts of Edogawa-ku and the Tama area. Its detailed network weaves through a large area of central Tokyo, including Tokyo Station, Ginza, Shinjuku, Ikebukuro, Ueno, Shinagawa, and Roppongi.


■ Health and Safety Measures

• Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some... Read More


Official Website Please check each company's official website for the latest information.

Toei Subway

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■ Facility Information

A subway system run by the Tokyo Metropolitan Government. Its four lines (the Asakusa, Mita, Shinjuku, and Oedo Lines) run through Tokyo and the surrounding areas. Running through numerous vibrant districts of Tokyo, these lines directly connect the city center with suburban residential areas.


■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More


Official Website Please check each company's official website for the latest information.

Tokyo International Airport (Haneda Airport)

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■ Facility Information

The gateway not just to other parts of Japan, but to the entire world as well. Due to its convenient location, easy access, comfortable facilities, and services that cater to every customer’s needs, Haneda Airport has a high reputation across the world.


■ Health and Safety Measures

• All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughou... Read More


Official Website Please check each company's official website for the latest information.

Tokyo Metro

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■ Facility Information

A subway network centered around central Tokyo that consists of 195 km of track and 180 stations across 9 lines. They offer convenient access to major tourist destinations like Ginza and Asakusa. In addition to assigning each line to a distinct color, Tokyo Metro provides convenient signage and route maps, as well as multilingual facilities, such as ticket machines in seven languages.


■ Health and Safety Measures

Tokyo Metro has been undertaking the installation of platform doors and elevators so that customers can comfortably use their services. In addition, in response to the recent coronavirus outbreak, they have taken the following measures to pr... Read More


Official Website Please check each company's official website for the latest information.

Tokyo Sakura Tram (Toden Arakawa Line)

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■ Facility Information

This tram line goes between Minowabashi and Waseda. Loved by locals as a convenient way to get around, it has recently become popular among tourists as well. The line runs through many interesting spots with plenty to see, such as beautiful cherry and rose flowers, scenic and historic places overflowing with culture, and lively, old-fashioned shopping streets.


■ Health and Safety Measures

• Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, ... Read More


Official Website Please check each company's official website for the latest information.

West Japan Railway Company (JR West)

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■ Facility Information

JR West provides railway access to tourist destinations all over Western Japan, focusing on regions such as Kansai, Hokuriku, San’yo, and San’in, and connecting everything from Osaka and Kyoto to regional airports like Kansai International Airport, Okayama Airport, and Hiroshima Airport.


■ Health and Safety Measures

• Providing hourly updates on congestion by train line, section, and station (Kyoto, Osaka, Kobe, Okayama, Hiroshima) via the JR West website. • Improved ventilation via the AC system and staff leaving the windows open. The air inside of tr... Read More


Official Website Please check each company's official website for the latest information.