Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

・Temperatures are checked upon entering the facility ・Visitors entering the building are asked to wear a mask ・Hand sanitizing stations are set up in the facility ・Routine disinfection and ventilation of the inside of the facility ・Signs... Read More ・Temperatures are checked upon entering the facility ・Visitors entering the building are asked to wear a mask ・Hand sanitizing stations are set up in the facility ・Routine disinfection and ventilation of the inside of the facility ・Signs set up guiding visitors through the facility and asking for people to maintain social distance ・The number of visitors allowed to enter will be restricted when the facility becomes crowded ・Staff must wear a mask and monitor their health *As of January 8, 2021

■ Health and Safety Measures

・Entry restrictions are implemented (including in shops and cafes) to avoid the 3 C’s (closed spaces, crowded spaces, and close-contact settings) ・Customers are asked to wear masks (excluding those under 2 years old; children under elementa... Read More ・Entry restrictions are implemented (including in shops and cafes) to avoid the 3 C’s (closed spaces, crowded spaces, and close-contact settings) ・Customers are asked to wear masks (excluding those under 2 years old; children under elementary school age are left to their parents’ discretion) ・Customers undergo temperature checks with a thermography camera before entering ・Alcohol disinfectant has been placed throughout the premises; customers are encouraged to wash and disinfect their hands frequently ・Signs are posted encouraging customers to maintain social distancing with each other and with staff members ・Surfaces such as handrails and doors are regularly disinfected ・Doors and opens are kept open to ventilate rooms ・Some seats on benches and cafes are blocked off to maintain proper social distancing ・Staff must undergo health checks including temperature exams, wash and disinfect their hands frequently, and wear masks ・Some staff wear gloves and face shields ・Vinyl curtains have been placed throughout the premises ・Coronavirus preventive measures are written down and posted, and the LINE Coronavirus Notification System is in use * As of September 23, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

[Requests For All Visitors] 　 ●We refuse entry to those who fit any of the following criteria: ・Those not wearing a mask ・Those with cold-like symptoms, including fever or a cough ・Those supposed to be on quarantine due to close contact ... Read More [Requests For All Visitors] 　 ●We refuse entry to those who fit any of the following criteria: ・Those not wearing a mask ・Those with cold-like symptoms, including fever or a cough ・Those supposed to be on quarantine due to close contact with someone infected with the coronavirus ●Please check your temperature before visiting ・Please refrain from visiting if experiencing cold-like symptoms, including fever or a cough ●Please practice social distancing ●Please use the disinfectant available at multiple locations throughout the facility [Measures to Ensure the Safety and Security of Our Guests] ●Mandatory use of masks by all employees ●Thorough hand sanitization by employees ●Regular air circulation; thorough cleaning and disinfection ●Installation of vinyl curtains at registers ●Hand sanitizer placed at various locations throughout the facility ●Limited number of guests allowed in the elevator at one time ●Cessation of use of hand dryers throughout the facility ●Partial removal of benches in the facility *As of December 23, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

1) Entry requirements and request for cooperation - Masks required. Temperatures will be taken using infrared thermal detection systems (at the park entrance and museum entrance) - Hand sanitization - Cover mouth with handkerchiefs or pap... Read More 1) Entry requirements and request for cooperation - Masks required. Temperatures will be taken using infrared thermal detection systems (at the park entrance and museum entrance) - Hand sanitization - Cover mouth with handkerchiefs or paper towels when conversing during meals 2) Social distancing and ventilation to prevent air transmission Social distancing enforced at each venue by separating seating by 1 meter or more or limiting admission 3) Measures to prevent transmission through contact - Regular sanitization of areas that visitors frequently touch - Pocket tissues are distributed at the entrance (for people who wish to avoid touching doorknobs) - Antimicrobial mats installed at the entrance of Palace Huis Ten Bosch and hotel - Playground equipment and shopping baskets are regularly sanitized - QR codes are printed on the menus at the hotel and each restaurant so that guests who do not want to touch the menus can view them on their phones https://huistenbosch.co.jp/information/safety/ *As of December 2, 2020

■ Health and Safety Measures

Visitors are required to sanitize their hands and undergo a temperature check before entering, and masks are required in the facility. Infection-preventing barriers are in place at the reception, and spots in line are separated to avoid cro... Read More Visitors are required to sanitize their hands and undergo a temperature check before entering, and masks are required in the facility. Infection-preventing barriers are in place at the reception, and spots in line are separated to avoid crowding during busy times. Within the building, masks are required, sufficient space is maintained between visiting parties, and the number of entries is limited during busy periods. Indoor spaces have hand sanitizer available at the entry to each room, and air is constantly circulated. Handrails within exhibition spaces, elevator buttons, and so on are disinfected. Disinfectant is available at the entrance to the cafe, and tables and chairs are arranged with adequate space between each. *As of December 27, 2020

■ Health and Safety Measures

• Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) ... Read More • Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) have been on hiatus since March 23, 2020 *As of June 1, 2020

■ Health and Safety Measures

They periodically sanitize handrails, chairs, and other frequently used items every day. Alcohol disinfectant is placed throughout the premises. All visitors are asked to wear masks, and those without masks are refused entry. They remind ... Read More They periodically sanitize handrails, chairs, and other frequently used items every day. Alcohol disinfectant is placed throughout the premises. All visitors are asked to wear masks, and those without masks are refused entry. They remind visitors to maintain social distance and sanitize their hands, including through announcements and posters. They will conduct health checks for those who arrive by bus. *As of January 16, 2021

■ Health and Safety Measures

・Visitors experiencing symptoms such as fever, a cold, or loss of taste are restricted from entering. ・Signs announcing visitor limits and infection countermeasures have been installed. ・Thorough enforcement of mask use within the facili... Read More ・Visitors experiencing symptoms such as fever, a cold, or loss of taste are restricted from entering. ・Signs announcing visitor limits and infection countermeasures have been installed. ・Thorough enforcement of mask use within the facility. ・A vinyl curtain has been installed at the ticket counter. ・Disinfectant is available at the entrance and at various locations throughout the facility. Visitors are also encouraged to follow proper handwashing practices. ・Cessation of hand dryer use in bathrooms. ・Frequent cleaning within the facility. ・Guests are recommended to download the COVID-19 contact tracing app (COCOA) prior to visiting the castle. ・Visitors’ contact information is collected upon entry. *As of December 28, 2020

■ Health and Safety Measures

• Get your temperature checked When entering, your temperature will be checked, and those with a temperature over 37.5℃ or displaying cold symptoms will be refused entry. • Wear a mask Guests are required to wear masks. However, if it’s t... Read More • Get your temperature checked When entering, your temperature will be checked, and those with a temperature over 37.5℃ or displaying cold symptoms will be refused entry. • Wear a mask Guests are required to wear masks. However, if it’s too hot or humid, guests may take off their masks while outside and while maintaining a proper distance from others. Guests should take used masks home with them. Guests should observe proper hygiene etiquette when coughing or sneezing. • Maintain proper social distancing At the cash registers, markers have been placed on the ground, so guests can maintain a proper distance when lining up. • Washing and disinfecting hands Hand sanitizer has been placed at the entrance, exhibition room, shop, restaurant, and restrooms. Guests are asked to frequently use the sanitizer and wash their hands. * As of October 26, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

Measures are taken to avoid the Three Cs (closed places, crowded places, and close contact) by practicing hand washing using soap, mask wearing, frequent ventilation and sanitization, and reducing seating. *As of November 16, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at ticket gates - Faceguards - Maintaining a safe distance at ticket gates - Regular alcohol disinfection - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or ... Read More - Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or on the official website, up to 15 minutes beforehand. - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

Staff are required to wear masks and perform regular health and temperature checks. Thermometers and alcohol disinfectant are available at the entrance, acrylic panels are placed at the reception counter, and four air purifiers are installed... Read More Staff are required to wear masks and perform regular health and temperature checks. Thermometers and alcohol disinfectant are available at the entrance, acrylic panels are placed at the reception counter, and four air purifiers are installed in the building. In the summer, the windows are always open for ventilation. Doorknobs, handrails, tables, and chairs are disinfected with alcohol on a regular basis. * As of January 14, 2022

■ Health and Safety Measures

■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilati... Read More ■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilation in the observation deck has been doubled • Automatic doors in all entrances are continuously kept open ■Preventing crowded, close-contact settings • Restrictions to the number of people in the observation deck and elevators • Maintaining social distancing within the premises and in the observation deck • Installing vinyl sheets at cash registers on the premises to prevent droplet infection • Cash and tickets are exchanged indirectly, through a tray ■ Infection prevention at the entrance • Verifying that all guests above elementary-school age are wearing masks • Conducting an infrared thermography and contact-free thermometer scan for each guest before selling tickets • Spraying customers’ hands with disinfectant before entry ■Others • Use of masks and/or face shields by staff members • Staff members undergo a health check every day and regularly sanitize their hands • Sanitizer is placed at the official shop, cafes, restrooms, and entrances • The premises are being cleaned with disinfectant soap • Paramedics are stationed within the Tokyo Skytree Town *As of June 4, 2020 A request for our customers: https://youtu.be/XNYixiWuhXU

■ Health and Safety Measures

• Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distr... Read More • Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distribute risk • The entire premises are thoroughly disinfected and cleaned ⇒A disinfectant coating is applied throughout the premises, including the observation deck, elevator, cash registers, railings, etc. • The entire premises are cleaned and disinfected • Vinyl sheets are installed at the ticket counter and information counter to prevent droplet infection. • Social-distance markers are in place ⇒Social-distance markers have been placed throughout the premises to provide a guideline for visitors * In order to maintain social distancing with attendants and staff * There will be limits on entry in the observation deck and official shop, depending on levels of crowding [Requests for Customers] • Please wear a mask when entering • Please comply with a temperature screening when entering (using a contactless thermometer) * Those with a body temperature measured above 37.5 degrees will be denied entry • Please use the alcohol disinfectants located throughout the premises • Please maintain social distancing throughout the premises • Please cooperate with reduced staffing numbers at the elevator and observation deck *As of June 4, 2020

■ Health and Safety Measures

・When entering, please sanitize your hands and wear a mask. ・When entering, please undergo a temperature check from an AI thermal camera. ・To avoid crowding, a limited number of guests are allowed in rooms and stores at one time, and other... Read More ・When entering, please sanitize your hands and wear a mask. ・When entering, please undergo a temperature check from an AI thermal camera. ・To avoid crowding, a limited number of guests are allowed in rooms and stores at one time, and other areas are closed to the public. (There are informational signs to guide you.) ・Hand sanitizer has been placed throughout the premises. Please sanitize and wash your hands frequently. ・Doorknobs, handrails, and other surfaces are frequently disinfected. ・Rented items, like audio guides and earphone guides, are disinfected. ・The building is thoroughly ventilated. ・Staff members undergo thorough health checks and wear masks. * As of October 30, 2020

■ Health and Safety Measures

In consideration of the health of our customers and staff and in an effort to avoid crowding within the TOTO Museum, we are enforcing the following policies. ・Suspension of guided tours and reservations for guided tours. (Self-guided tours ... Read More In consideration of the health of our customers and staff and in an effort to avoid crowding within the TOTO Museum, we are enforcing the following policies. ・Suspension of guided tours and reservations for guided tours. (Self-guided tours are still allowed) ・To avoid crowding, groups of more than 10 people are not allowed. ・In order to be able to notify customers of potential infection risk, the contact information of each guest will be collected upon entry. ・Upon entry, we require a contactless temperature check and use of a mask. ・Entry to the museum will be restricted if more than 100 people are present. ・Staff must and will wear masks. ・A partition is installed at the reception to prevent droplet infection. ・The interior of the museum is regularly ventilated and surfaces are disinfected. *The above is subject to change. Please see our website for the latest information. *As of December 26, 2020