Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

• Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol di... Read More • Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol disinfectant is available at the front desk • Air purifiers are installed in all guest rooms • All doorknobs in guest rooms, lobbies, and common spaces are thoroughly disinfected * As of June 1, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Guest rooms are ventilated and thoroughly disinfected during cleanings. ・The entire premises is periodically ventilated. ・At the restaurant, appropriate distance is preserved between tables. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many vis... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many visitors as normal are allowed in the sauna at one time. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for ... Read More Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for guests: - Alcohol hand sanitizer is set up for guests - Thorough disinfection and ventilation within the premises - Locations that guests come into direct contact with are wiped with alcohol disinfectant multiple times a day - Disinfectants are placed in each room Infection prevention measures for staff members: - Thorough hand-washing - Storage areas are wiped with alcohol disinfectant - Mask-wearing - Strict health management, including health checks upon arrival at work - Maintaining social distancing among staff members * As of July 1, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Ozone generators are installed in guest rooms. These machines have disinfectant, deodorant, and cleansing properties. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

Hoshino Resorts has evolved its existing services at each of its resorts around the two core measures of "avoiding the Three Cs" (closed spaces, crowded spaces, and close-contact settings) and "hygiene management." The measures have been emb... Read More Hoshino Resorts has evolved its existing services at each of its resorts around the two core measures of "avoiding the Three Cs" (closed spaces, crowded spaces, and close-contact settings) and "hygiene management." The measures have been embodied in the service standards at each facility to ensure thorough execution. Specific actions to avoid the Three Cs and manage hygiene are: For check-in and check-out, at HOSHINOYA and KAI, guests are escorted directly to their rooms for check-in to avoid contact with others. At other facilities, measures are taken to reduce crowding and achieve distance from staff members by installing automated check-in machines and ensuring socially distanced queuing. In the guest rooms and public spaces, alcohol-based disinfectants are made available for disinfecting hands, and in addition to the regular cleaning regimen, alkaline electronic water is used to disinfect areas that are frequently touched. Buffets have been changed to "New Normal Buffets," with antiviral coating applied to items that are touched by hands, such as tables, chairs, and tongs, and food protected by acrylic covers. Gloves are also provided. A "Three Cs visualization service" is provided in the onsen bathrooms and pools with systems enabling guests to see how crowded they are on their smartphones. See for more details. https://www.hoshinoresorts.com/information/topics/2020/07/94330.html *As of November 26, 2020

■ Health and Safety Measures

・Customers are asked to wear masks and cooperate with having their temperatures taken ・Occupancy is restricted to avoid crowding ・Guest rooms are equipped with ozone generators for ozone sterilization ・Sanitization using alcohol-based san... Read More ・Customers are asked to wear masks and cooperate with having their temperatures taken ・Occupancy is restricted to avoid crowding ・Guest rooms are equipped with ozone generators for ozone sterilization ・Sanitization using alcohol-based sanitizers is practiced during guestroom cleaning and services ・Staff will wear masks and practice regular hand washing, sanitization, and gargling to prevent infection ・Hand sanitizers are installed around the facility, such as in public spaces and dressing rooms ・Alcohol-based sanitizers are installed in all guest rooms ・Guests are not accompanied to their rooms to avoid the Three Cs (closed spaces, crowded places, close contact) ・Dinners and breakfasts are served in the guest rooms (two rooms by order of reservation) or dining room. Guest parties are seated 2 meters apart in the dining room, which is ventilated regularly. ・If guests request that staff not enter their rooms after checking in (such as to prepare the futon beds), the futon beds will be laid prior to the guests' arrival. Please write ""advance preparation of futon beds requested"" in the notes section of the online reservation site or make the request by phone. *As of November 26, 2020

■ Health and Safety Measures

Doorknobs, light switches, fixtures, bathrooms, and so on are dusted, cleaned, and disinfected. At check-in, guests' temperatures are checked and their identities are verified, and pens, key cards, etc. are disinfected before each use. Soc... Read More Doorknobs, light switches, fixtures, bathrooms, and so on are dusted, cleaned, and disinfected. At check-in, guests' temperatures are checked and their identities are verified, and pens, key cards, etc. are disinfected before each use. Social distancing is maintained in public areas, including by limiting the number of people in the elevator. Staff are required to use masks, and panels are put in place at the front desk and other locations to prevent droplet infection. At present, credit cards, passports, and so on are exchanged via the cash tray, and mask use and compliance with hand-washing/sanitization practices is requested. We will take every precaution to ensure the health and safety of our guests and staff, including maintaining safe physical distance and following hygienic practices, all while continuing to greet guests with the utmost hospitality. *As of December 28, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

Hotel Okura asks customers to sanitize their hands when entering the premises. In addition, temperatures are taken at check in. Temperatures are also taken at the restaurants, where hand sanitization is also enforced. In addition, staff are... Read More Hotel Okura asks customers to sanitize their hands when entering the premises. In addition, temperatures are taken at check in. Temperatures are also taken at the restaurants, where hand sanitization is also enforced. In addition, staff are required to wear masks, take their temperatures, and sanitize their hands when entering the premises. The communal spaces on site and the backyard are disinfected three times a day. Seating is reduced in restaurants to ensure social distancing. There is no buffet service, but at breakfast, a selection of food is individually served on covered plates and there is self-service of individually-wrapped bread. To prevent droplet infection where staff face customers, acrylic screens have been installed at the front desk and cashier. Click here for details: https://www.fuk.hotelokura.co.jp/covid19 *As of December 8, 2020

■ Health and Safety Measures

Temperatures are checked with a thermal camera upon entry to the building, and all staff are given health and temperature checks before starting work and are required to wear masks at all times when welcoming and providing service to guests.... Read More Temperatures are checked with a thermal camera upon entry to the building, and all staff are given health and temperature checks before starting work and are required to wear masks at all times when welcoming and providing service to guests. Disinfectant is available throughout the facility, and an acrylic shield is installed at the front counter. Additionally, surfaces commonly touched by guests, such as elevator buttons, are regularly disinfected. Seats in the dining area have been reduced, and buffet food items are pre-served onto small plates or served by a staff member. During cleaning, the air in guest rooms is exchanged, and all furnishings are replaced or sterilized. In addition, all guest rooms are equipped with disinfectant, which guests are encouraged to use. Other infection prevention measures to ensure guest safety include limiting the number of people allowed in the elevator and smoking area. *As of November 17, 2020

■ Health and Safety Measures

- Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the... Read More - Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the entrance - Individually-wrapped bread at breakfast (takeout also available) - Washable slippers that are disinfected daily in every room - Transportation via rental cars to avoid crowds * As of June 4, 2020

■ Health and Safety Measures

-Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfect... Read More -Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfected -Spaces are thoroughly ventilated -Trays are used to exchange cash between customers and staff * As of May 29, 2020

■ Health and Safety Measures

JR-EAST HOTELS is strengthening its COVID-19 prevention measures, such as disinfection and droplet transmission prevention, so that guests can stay in their hotels with peace of mind. 1. Disinfection and droplet transmission prevention meas... Read More JR-EAST HOTELS is strengthening its COVID-19 prevention measures, such as disinfection and droplet transmission prevention, so that guests can stay in their hotels with peace of mind. 1. Disinfection and droplet transmission prevention measures ①Thorough ventilation ②Thorough and regular disinfection ③Setting elevator capacities ④Ensuring seats are distanced ⑤Serving food individually ⑥Installation of droplet transmission prevention panels ⑦Use of cash trays 2. Health management for employees Hotel staff are regularly washing their hands, gargling, wearing masks, disinfecting their hands, checking their temperatures, and taking other measures to monitor and manage their health. 3. Requests to guests Please use the alcohol disinfectant available and if you feel unwell with symptoms like a fever, please notify a hotel employee immediately. *As of July 5, 2021

■ Health and Safety Measures

About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new norma... Read More About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new normal," JR-West Hotels aims to provide customers with an even more comfortable and safe stay by creating a hygienic environment with uncompromising standards for cleanliness and safety. Main initiatives include asking guests to wear masks, sanitize their hands, and take temperature and health checks. In addition to a regular cleaning schedule, frequently-touched areas in spaces such as the hotel lobby, guest rooms, restaurants, and shared restrooms are also cleaned and disinfected on a more frequent schedule. Employees wear masks, and policies to manage their health are also in place. For more information on these policies, please visit Jr-West Hotels' website. English: https://www.jrwesthotels.com/en/safety/

■ Health and Safety Measures

There are only 49 guest rooms in this hotel which is situated on a vast parcel of land (approx. 150,000 ㎡), so there is very little contact between guests. Hotel employees check their temperature before coming to work and wear masks whil... Read More There are only 49 guest rooms in this hotel which is situated on a vast parcel of land (approx. 150,000 ㎡), so there is very little contact between guests. Hotel employees check their temperature before coming to work and wear masks while working. They also regularly disinfect their hands. Each guest will have their temperatures checked when they enter the hotel. They are also asked to wear masks and disinfect their hands. Hotel slippers are disinfected using UV sterilization lamps. Disinfectant is available throughout the hotel. The hotel also regularly disinfects areas that are often frequented by guests and employees. Droplet transmission prevention panels are installed at the front desk and souvenir shop. The restaurant tables have been placed further apart, and tables and chairs are disinfected after each use. The breakfast buffet has been cancelled, and a set menu is now provided. The number of guests for all large public baths have been limited. The hotel has taken steps to ensure thorough ventilation by allowing in outside air. The number of passengers on the hotel’s shuttle bus has also been limited. *As of June 28, 2021

■ Health and Safety Measures

The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only thos... Read More The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only those cleared will be allowed to work. • All staff will observe strict handwashing and gargling protocols. • A sneeze guard has been installed at the front desk. • Social distancing markers have been set up by the front desk. • All guestrooms and public spaces will be aired out by opening the windows. They will be thoroughly cleaned using hypochlorous acid. • Hand sanitizer has been set up in 30 locations around the hotel. • For the time being, all meals will be served inside guestrooms. • Guests will be asked to check their temperature before entering the hotel. The inn has a total of 18 rooms, with 8 rooms in its main building and 10 rooms in Yuzan, its annex. As there is a good amount of separation between each room and all the rooms are spacious, you can rest assured of your safety. Furthermore, all the windows in the guestrooms can be freely opened or closed, so you can ventilate the room whenever you please. *As of June 2020 *The above measures may be updated based on recommendations by the Japanese government or related institutions

■ Health and Safety Measures

[Measures to Prevent the Spread of the Coronavirus] ・Facilities are continuously ventilated except during rainy and stormy weather ・Facilities are regularly disinfected ・Guests are encouraged to create space between each other when lining... Read More [Measures to Prevent the Spread of the Coronavirus] ・Facilities are continuously ventilated except during rainy and stormy weather ・Facilities are regularly disinfected ・Guests are encouraged to create space between each other when lining up in order to prevent the 3 Cs (closed spaces, crowded places, and close contact) ・Acrylic boards are set up to prevent droplet transmission ・Guests are asked to wash their hands, gargle, and disinfect with alcohol ・Employees have their temperatures and health checked every day *These measures are being taken in accordance with the hygiene guidelines formulated by the company [If an Employee Exhibits Symptoms] ・If an employee has a fever over 37.5°C and/or is unwell in other ways, they will not report to work and will quarantine at home, visiting a medical institution as soon as possible ・If an employee gets a fever while at work, they will be sent home while wearing a mask. They will visit a medical institution as soon as possible. ・If it is confirmed that an employee has tested positive, it will be determined who the employee has come in close contact with and the employee will quarantine at home, following a healthcare center's instructions ・Employees can only return to work if they have a doctor’s permission * As of March 15, 2021

■ Health and Safety Measures

Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both gues... Read More Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both guests and staff, but also guarantee a relaxing stay for everyone. Public Spaces • Alcohol sanitizer has been placed throughout the premises and there are now stricter cleaning protocols • Wearing of masks while interacting with guests Accommodations • Guests are asked to fill out a health questionnaire during check in • To avoid congestion, only 5 guests or fewer will be allowed at the front desk or inside elevators at any given time Restaurants • Guests’ temperatures will be checked at the restaurant entrance with a non-contact thermometer • Sufficient social distance between guests will be observed • All staff handling food and drinks will wear gloves • To guarantee adequate hygiene standards, restaurants will undergo additional cleaning and disinfection during business hours Event Spaces • All seating will be arranged to allow guests to observe social distancing • Guests will be asked to disinfect their hands when entering or leaving the venue • Booths will be set up in a one-booth-apart fashion *As of July 17, 2020

■ Health and Safety Measures

In order to ensure each of our guests a safe and comfortable stay, we are implementing the measures below. Temperature checks for guests entering the resort; hand sanitizer available at multiple locations around the facility; thorough hand ... Read More In order to ensure each of our guests a safe and comfortable stay, we are implementing the measures below. Temperature checks for guests entering the resort; hand sanitizer available at multiple locations around the facility; thorough hand sanitizing by staff; installation of acrylic shields; shortening of check-in procedures; regular ventilation of air; social distancing at front desk ensured by limiting simultaneous use; and identical prevention measures in place at restaurant, public bath, and other activity facilities. Additionally, customers are requested to wear masks in all public spaces, sanitize their hands, and practice social distancing. When riding the shuttle bus as well, guests are required to wear masks to ensure the safety of fellow passengers. *As of November 18, 2020

■ Health and Safety Measures

Prince Hotels have developed the Prince Safety Commitment as a new protocol for hygiene and disinfection, to provide guests with a safe and clean environment to enjoy their stay in. ■Stronger measures for employee hygiene All employees are... Read More Prince Hotels have developed the Prince Safety Commitment as a new protocol for hygiene and disinfection, to provide guests with a safe and clean environment to enjoy their stay in. ■Stronger measures for employee hygiene All employees are required to have their temperatures taken, to wash their hands and gargle before starting work, and to wear masks at all times. ■Health checks for guests Guests are asked to sanitize their hands and to have their temperatures taken when arriving at the hotel or any of the restaurants on site. ■Promoting cleaning and disinfection Particular attention is paid to thoroughly disinfect surfaces, such as furnishings in guest rooms and restaurants, that are frequently touched by large numbers of people. ■Thorough countermeasures to prevent the spread of droplets Installing screens to prevent droplets and ensuring social distancing. See here for details: https://www.princehotels.com/en/safety/ *As of December 9, 2020

■ Health and Safety Measures

Miyako Hotels & Resorts is implementing a new health and disinfection standard, the Miyako Clean Guarantee, so that guests can enjoy a safe and pleasant stay. In the spirit of Japanese hospitality, they are doing everything they can to adapt... Read More Miyako Hotels & Resorts is implementing a new health and disinfection standard, the Miyako Clean Guarantee, so that guests can enjoy a safe and pleasant stay. In the spirit of Japanese hospitality, they are doing everything they can to adapt to the new era of social distancing and thorough hygiene management, to ensure the health of guests and employees. This may pose an inconvenience to guests, but they hope for their cooperation and understanding. Miyako Hotels & Resorts looks forward to welcoming guests. *As of January 27, 2021

■ Health and Safety Measures

● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touche... Read More ● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touched surfaces such as doors and handrails are thoroughly disinfected. ● Staff wear masks when interacting with customers ● A “smart check-in” system has been introduced: rather than staff showing guests around their rooms, they are guided from the front desk to the door. ● Breakfasts are brought to the guest rooms for safety and peace of mind. ● Guests can check out by simply leaving their keys in their room—no interactions with staff necessary. ● Staff members’ health is closely monitored: they wash their hands, gargle, undergo temperature checks, and use disinfectant. Those with a temperature above 37.5°C or who are feeling ill are prevented from coming to work. ● Requests for customers: - Please disinfect your hands upon entry and undergo a temperature check. - Please contact the inn beforehand if you exhibit symptoms such as nausea or have a temperature above 37.5°C. - The staff will explain at check-in to please contact the front desk immediately if you begin experiencing a fever or cough during your stay. * This list will be updated as necessary, in line with guidelines from the Japanese government and partner organizations. * As of August 12, 2020

■ Health and Safety Measures

This inn is registered as a “Stop Corona” facility by Gunma Prefecture, and as part of having that qualification, implements coronavirus prevention measures according to a manual. It takes care to avoid the “3 C’s” and ventilate the air. It ... Read More This inn is registered as a “Stop Corona” facility by Gunma Prefecture, and as part of having that qualification, implements coronavirus prevention measures according to a manual. It takes care to avoid the “3 C’s” and ventilate the air. It even prepared a virus response manual during Japan’s State of Emergency and is prepared for all sorts of possibilities. Guests can feel at ease when stopping by. * As of October 26, 2020

■ Health and Safety Measures

So that customers can enjoy comfort and peace of mind even during the coronavirus pandemic, OYO Hotel has developed a “OYO Sanitized Stay” certification to guarantee hotel cleanliness. It will be gradually introduced to hotels across the cou... Read More So that customers can enjoy comfort and peace of mind even during the coronavirus pandemic, OYO Hotel has developed a “OYO Sanitized Stay” certification to guarantee hotel cleanliness. It will be gradually introduced to hotels across the country. To be certified, all OYO hotels will need to meet certain standards during regular inspections. These inspections will evaluate if the hotel regularly disinfects the premises including customer rooms and common spaces, provides masks and hand sanitizer for guests, and has prepared check-in and check-out procedures that minimize person-to-person contact. Only those hotels that fulfill these cleanliness requirements will receive the certification. These hotels are identified with the “OYO Sanitized Stay” logo on the mobile app and website, as well as when booking through travel agencies and other websites. Guests can choose to book stays at these hotels feeling completely at ease about anti-corona protections. Staff members at OYO hotels wear masks and gloves, and front desks have alcohol disinfectant and vinyl screens. Guests undergo temperature checks during check-in. All interactions are conducted with minimal contact and social distancing. * As of February 9, 2021

■ Health and Safety Measures

- Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - St... Read More - Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - Staff wear masks and gloves, wash their hands and gargle, and take health and temperature checks before starting work - Staff strictly adhere to preventative guidelines (*) - All rooms are equipped with Panasonic Nanoe humidifying air purifiers and disinfectant sheets - Guest rooms are periodically sanitized with an ozone deodorizing device. (Ozone has been shown to have antibacterial properties that are effective in preventing the spread of the coronavirus.) - Trays are used to transfer cash and credit cards between customers and staff (*) Preventative guidelines for staff - Regular hand washing and gargling - Avoiding touching the face, eyes, and nose whenever possible - Staying hydrated - Taking steps to boost the immune system - Avoiding the "three Cs": closed spaces, crowded places, and close contact settings - Wearing masks and practicing social distancing when outside - Avoiding non-urgent long-distance and overseas travel and avoiding going to gyms, karaoke rooms, concerts, and public events Public safety requests for guests - Checking in one group at a time - Using hand sanitizer, getting a temperature check, and filling in a health check form when checking in - Paying with cards rather than cash - Avoiding large gatherings of groups in the lobby - Avoiding taking the elevator with other groups * As of May 28, 2020

■ Health and Safety Measures

- Hands disinfected at check-in - Temperature checks - Plastic barriers across front desk - Alcohol disinfectant placed throughout facility - Private-style dining areas - Thorough ventilation *As of February 17, 2022

■ Health and Safety Measures

On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partition... Read More On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partitions is for illustration purposes only. On free breakfast services • So that each guest can enjoy breakfast with peace of mind, some hotels are switching from a buffet-style breakfast to individually-packaged breakfasts that you can enjoy in your room (varies by hotel). On disinfection in hotels • Surfaces that are frequently touched by multiple people are disinfected with alcohol, including lobby tables and chairs, business counters, doorknobs in common restrooms, and elevator buttons, as well as doorknobs, desks, and hangers within guest rooms • Hand sanitizer is placed in lobbies, and guests are encouraged to disinfect their hands On hotel staff • Staff undergo temperature checks before and during their shifts, and hand washing at work is strictly enforced • Spaces such as offices and changing rooms are disinfected Requests for our customers • Please use disinfectant and wear masks upon arrival • We will ask about your health condition and travel history during check-in *As of June 8, 2020

■ Health and Safety Measures

Temperature check and alcohol hand-sanitization required at hotel entrance. Use of masks requested while inside the hotel. Employees required to wear masks. Acrylic shield in place at front desk. Elevator buttons are frequently disinfected... Read More Temperature check and alcohol hand-sanitization required at hotel entrance. Use of masks requested while inside the hotel. Employees required to wear masks. Acrylic shield in place at front desk. Elevator buttons are frequently disinfected and anti-microbial stickers are applied to button surfaces. Air in the banquet rooms is fully exchanged every 6 minutes. In the buffet dining room, plastic gloves are distributed for use and drink pitchers are frequently switched out. Hand sanitizer is placed throughout the building. *As of November 8, 2020

■ Health and Safety Measures

To provide guests a safe and secure stay where they can feel at home, their staff members are implementing the following measures: ・Staff members undergo rigorous health management, including a temperature check when arriving to work. ・Sta... Read More To provide guests a safe and secure stay where they can feel at home, their staff members are implementing the following measures: ・Staff members undergo rigorous health management, including a temperature check when arriving to work. ・Staff members wear masks and use hand sanitizer. ・A transparent sheet has been installed at the front desk to prevent droplet transmission. ・The premises are periodically ventilated. ・Hand sanitizer is placed throughout the premises. ・Surfaces that guests frequently touch are disinfected as necessary. ・Guests must get a temperature check when arriving. ・There are capacity restrictions for elevators and smoking spaces. ・Hand dryers in restrooms are out of use. ・Breakfast menus have been altered, as well as how they are served. ・Seats have been reduced at the breakfast areas. ・There are capacity restrictions for the public bath; you can confirm crowding levels on the TV monitor. (For VIA INN Hiroshima Station and VIA INN Shimonoseki only). * As of February 12, 2021

■ Health and Safety Measures

[Measures Taken By Employees] ■All staff members undergo temperature and health checks when arriving at work. ■All staff members regularly wash their hands and gargle. ■All staff members are wearing masks. ■When serving food, checking in... Read More [Measures Taken By Employees] ■All staff members undergo temperature and health checks when arriving at work. ■All staff members regularly wash their hands and gargle. ■All staff members are wearing masks. ■When serving food, checking in, or checking out, staff members wear face shields where necessary. [Measures for Common Spaces] ■Anti-droplet shields have been placed at the check-in counter. ■Markers have been placed for guests lining up at the counter. ■Guest rooms and public spaces are ventilated through open windows, and thorough cleaning is conducted using alcohol and hypochlorous acid solution. ■Alcohol disinfectant has been placed at about 10 locations. [Measures for Food Service] ■Presently, the inn’s dining hall is arranged so that guests do not sit face-to-face. ■Single-use hand towels with antibacterial properties are used at the dining hall. * As of October 29, 2020