Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

186 stores in the mall (as of December 10, 2020) have stickers declaring that they are implementing COVID-19 prevention measures, following the Kagoshima Prefectural Government's initiative to identify facilities and restaurants that custome... Read More 186 stores in the mall (as of December 10, 2020) have stickers declaring that they are implementing COVID-19 prevention measures, following the Kagoshima Prefectural Government's initiative to identify facilities and restaurants that customers can utilize safely. The mall undergoes deep cleaning by employees using alcoholic disinfectant for 15 minutes every day starting at 3:00 pm. [Key Measures] (1) Hand sanitizers installed at entrances and other locations throughout the mall (2) The mall is regularly ventilated and cleaned (3) Strict enforcement of mask-wearing, hand-washing, and hand sanitization by employees (4) Guests are asked to wear masks and wash and sanitize hands (5) Thorough sanitization of shared equipment and places frequently touched by people (6) Entry restrictions (number of people and duration of stay) when crowded (7) Health management for employees (8) Maintaining sufficient distance between people (9) Employees are made fully aware of criteria for consulting about COVID-19, and how to get into contact with healthcare centers and the COVID-19 Call Center (10) Measures are implemented in accordance with industry guidelines developed by industry associations *As of December 25, 2020

■ Health and Safety Measures

They are conducting the following coronavirus prevention measures: ① Staff members get health checks, including temperature checks, every day. ② Alcohol disinfectant has been placed by all entrances and exits. ③ Surfaces that customers fr... Read More They are conducting the following coronavirus prevention measures: ① Staff members get health checks, including temperature checks, every day. ② Alcohol disinfectant has been placed by all entrances and exits. ③ Surfaces that customers frequently touch are regularly disinfected. ④ The ventilation system is running at the maximum level. ⑤ Acrylic boards and vinyl sheets have been installed where customers directly interact with staff, to prevent droplet infections. ⑥ Acrylic boards have been placed in the food court area, to prevent droplet infections. ⑦ Customers are asked to maintain social distancing within elevators. ⑧ Elevators have a maximum capacity of 4. ⑨ Customer traffic is monitored, and entry restrictions are in place when necessary. * As of February 19, 2021

■ Health and Safety Measures

With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these mea... Read More With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these measures include setting up alcohol hand sanitizers, thermometers, and thermal imaging machines throughout the premises, thoroughly disinfecting areas regularly, and making staff members undergo health checks and wear masks. Ario asks for customers’ cooperation and understanding. *As of July 28, 2020

■ Health and Safety Measures

Wearing of masks regular health checks, setting hand sanitizers throughout the premises, installing plastic covers thorough cleaning of the store and social distancing *As of July 21, 2020

■ Health and Safety Measures

(Shop floor) -Alcohol spray available at entrances and food and beverage counters. -Hand disinfection required when entering the store, mask use required except when eating or drinking, etc. -To prevent droplet infection, dividers are ins... Read More (Shop floor) -Alcohol spray available at entrances and food and beverage counters. -Hand disinfection required when entering the store, mask use required except when eating or drinking, etc. -To prevent droplet infection, dividers are installed at the cash register counter. -West entrance door is automatically opened every hour for ventilation. -Disinfection by wiping with sodium hypochlorite (every hour) -Cash trays used for payments and change. -Floor is marked at 2-meter intervals to maintain space between customers waiting to check out. -Number of customers is limited if the shop becomes too crowded. (Fukushima Lounge) -Officially certified as a store with proper infection prevention measures in Fukushima. -Dividers installed at cash registers to prevent droplet infection. -Disinfection by wiping with sodium hypochlorite. * As of January 11, 2022

■ Health and Safety Measures

In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking... Read More In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking their temperatures when arriving at work and frequently washing their hands. To maintain social distancing, vinyl sheets have been installed at cash registers and duty-free counters, and distance is maintained between seats at food courts and eat-in spaces. There are graphs that show crowding levels at various times of the day so that customers can avoid the most crowded times. There are also “Priority Registers” for pregnant women, the elderly, and those with disabilities so that all customers can shop with peace of mind. *As of August 28, 2020

■ Health and Safety Measures

1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers kee... Read More 1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers keep a safe distance near registers and in frequently-crowded areas - Transparent sheets set up at grocery sections and transaction counters to protect against droplet infections 2. Employee Health Initiatives - Daily and thorough health monitoring, including all the employees checking their temperatures before their shifts - Always wearing a mask and keeping distance when assisting customers - Using hand sanitizer after each customer interaction 3. An Appeal to Our Customers - When shopping at Isetan, please wear a mask and make use of the hand sanitizing stations * Customers not wearing a mask will be refused entry to the store - Please refrain from shopping at Isetan if you have a temperature of 37.5℃ or higher or if you’re in poor health - Please observe social distancing when using the escalators, elevators, or lining up at the register * As of June 2, 2020

■ Health and Safety Measures

• Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventil... Read More • Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventilation, including by periodically keeping the front door open • Maintaining social distance • Publishing the most crowded times for each location *As of June 5, 2020

■ Health and Safety Measures

Marinoa City Fukuoka has implemented the following coronavirus prevention measures to ensure that patrons can visit the establishment without worry. ・Hand sanitizing stations have been set up ・Employees must wear masks ・Vinyl curtains hav... Read More Marinoa City Fukuoka has implemented the following coronavirus prevention measures to ensure that patrons can visit the establishment without worry. ・Hand sanitizing stations have been set up ・Employees must wear masks ・Vinyl curtains have been set up at registers to prevent droplet transmission ・Panels have been set up in the food court to prevent droplet transmission ・There is antiviral coating in the food court ・Please wear a mask when visiting the mall ・An antibacterial coating has been applied all over the food court equipment *As of January 31, 2021

■ Health and Safety Measures

1. Alcohol dispensers are set up at the store entrance 2. Store is disinfected with alcohol every day 3. Acrylic panels are set up at the register 4. All staff wear masks 5. The door is always opened to allow for proper ventilation The ... Read More 1. Alcohol dispensers are set up at the store entrance 2. Store is disinfected with alcohol every day 3. Acrylic panels are set up at the register 4. All staff wear masks 5. The door is always opened to allow for proper ventilation The store is taking measures such as those listed above to ensure the safety of customers as they shop. *As of July 12, 2021

■ Health and Safety Measures

To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ... Read More To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ・Items and products are thoroughly cleaned (disinfection for shopping baskets, cash registers, and other items; organization and cleaning for products). ・Vinyl sheets are installed in sales areas to prevent droplet infection. To ensure your peace of mind while shopping, Takashimaya is maintaining social distancing in the following ways: ・Clerks are refraining from approaching customers. ・Customers and clerks exchange cash and cards using a tray. ・Clerks will refrain from helping customers in changing rooms, to avoid close contact. To ensure your safety while shopping, Takashimaya requests for customers to understand and abide by the following: ・Please shop in small groups to prevent crowding. ・Some entrances and exits will be restricted. ・Depending on the level of crowding, entry to certain floors or sales areas may also be restricted. ・Use of the elevator may be restricted. ・Please wear a mask when entering the store. ・Please maintain an appropriate distance with other customers when paying. ・Please refrain from entering if you are feeling unwell or exhibit a fever. * As of September 11, 2020

■ Health and Safety Measures

[Thorough Cleaning/Disinfection/Air Circulation] ・Handrails, doorknobs, and so on are regularly disinfected ・Air inside the facility is thoroughly ventilated [Disinfectant Availability] ・Hand sanitizer is available in all restrooms [Emp... Read More [Thorough Cleaning/Disinfection/Air Circulation] ・Handrails, doorknobs, and so on are regularly disinfected ・Air inside the facility is thoroughly ventilated [Disinfectant Availability] ・Hand sanitizer is available in all restrooms [Employee Hygiene/Health Management] ・Employee health is taken seriously ・Employees use masks when interacting with customers ・Employees thoroughly sanitize their hands [Social Distancing Measures] ・Transparent shields are installed at checkout, card, and information counters to prevent droplet contamination (at most stores) ・Reminders to keep physical distance are given inside stores *As of December 24, 2020

■ Health and Safety Measures

Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at... Read More Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at the cashier, please maintain an appropriate distance with the people in front of and behind you • Please do not get in the cashier line except to pay for an item • At the cashier, cards, money, and change will be exchanged using a tray • When you have finished shopping, please leave the store as quickly as possible To ensure safety, Tokyu Hands is undertaking the following: • All staff members must take their temperature and wash their hands before coming to work • All staff are required to wear masks • Workshops and events have been suspended • Some services involving long interactions have been suspended *Specific measures depend on the store and the situation *As of July 1, 2020 https://www.tokyu-hands.co.jp/en/topics/measures.html

■ Health and Safety Measures

Usaburo Kokeshi has installed a temperature reader at the entrance to their store and alcohol disinfectant at several places throughout the premises. *As of February 5, 2022

■ Health and Safety Measures

Customers are asked to sanitize their hands and check their temperatures upon visiting the store, as well as wear a mask while on the premises. Yamasen's ozone generator runs 24 hours a day, and since lacquer has antibacterial properties th... Read More Customers are asked to sanitize their hands and check their temperatures upon visiting the store, as well as wear a mask while on the premises. Yamasen's ozone generator runs 24 hours a day, and since lacquer has antibacterial properties that are effective even against the coronavirus, the entire store remains sterilized and safe to use. * As of November 10, 2021