Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

-Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air c... Read More -Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air circulation Visit here for more details : https://www.ana.co.jp/en/jp/topics/coronavirus-travel-information/initiative/ * As of June 22, 2020

■ Health and Safety Measures

• Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol di... Read More • Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol disinfectant is available at the front desk • Air purifiers are installed in all guest rooms • All doorknobs in guest rooms, lobbies, and common spaces are thoroughly disinfected * As of June 1, 2020

■ Health and Safety Measures

• Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne ... Read More • Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne infection • Alcohol disinfectant is available, including at ticket gates • Ticket machines, handrails on stairs and escalators, and straps and rails on cars are disinfected * As of June 11, 2020

■ Health and Safety Measures

• Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadc... Read More • Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadcast • Ticket machines and stair handrails in stations are regularly disinfected • Disinfectants are placed at information counters • Vinyl sheets are installed at ticket counters (As of June 25, 2020)

■ Health and Safety Measures

- Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the... Read More - Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the entrance - Individually-wrapped bread at breakfast (takeout also available) - Washable slippers that are disinfected daily in every room - Transportation via rental cars to avoid crowds * As of June 4, 2020

■ Health and Safety Measures

-Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfect... Read More -Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfected -Spaces are thoroughly ventilated -Trays are used to exchange cash between customers and staff * As of May 29, 2020

■ Health and Safety Measures

1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers kee... Read More 1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers keep a safe distance near registers and in frequently-crowded areas - Transparent sheets set up at grocery sections and transaction counters to protect against droplet infections 2. Employee Health Initiatives - Daily and thorough health monitoring, including all the employees checking their temperatures before their shifts - Always wearing a mask and keeping distance when assisting customers - Using hand sanitizer after each customer interaction 3. An Appeal to Our Customers - When shopping at Isetan, please wear a mask and make use of the hand sanitizing stations * Customers not wearing a mask will be refused entry to the store - Please refrain from shopping at Isetan if you have a temperature of 37.5℃ or higher or if you’re in poor health - Please observe social distancing when using the escalators, elevators, or lining up at the register * As of June 2, 2020

■ Health and Safety Measures

• Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For... Read More • Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For passengers boarding domestic flights, thermal screening (taking passengers’ temperatures) is included in airport security • Transparent vinyl curtains are installed at registers and counters, as necessary, to prevent coronavirus droplet infection • Restrooms are regularly cleaned and sanitized, and use of hand driers has been suspended • Announcements are broadcast within the terminal, and posters on infection control are on display • Social distancing is enforced in spaces such as security checkpoints and waiting areas (As of June 25, 2020)

■ Health and Safety Measures

• Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) ... Read More • Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) have been on hiatus since March 23, 2020 *As of June 1, 2020

■ Health and Safety Measures

• All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for int... Read More • All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for interior devices and utensils • Tables are disinfected with alcohol between customers • Customers can order by smartphone (only for customers who have installed Kura Sushi's official smartphone app) • Staff members get health checks, and hand-washing and gargling requirements are strictly enforced • Stricter mask-wearing rules for staff members • Alcohol disinfectant is available * As of June 19, 2020

■ Health and Safety Measures

• Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventil... Read More • Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventilation, including by periodically keeping the front door open • Maintaining social distance • Publishing the most crowded times for each location *As of June 5, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Alcohol disinfectant is available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at ticket gates - Faceguards - Maintaining a safe distance at ticket gates - Regular alcohol disinfection - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or ... Read More - Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or on the official website, up to 15 minutes beforehand. - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - St... Read More - Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - Staff wear masks and gloves, wash their hands and gargle, and take health and temperature checks before starting work - Staff strictly adhere to preventative guidelines (*) - All rooms are equipped with Panasonic Nanoe humidifying air purifiers and disinfectant sheets - Guest rooms are periodically sanitized with an ozone deodorizing device. (Ozone has been shown to have antibacterial properties that are effective in preventing the spread of the coronavirus.) - Trays are used to transfer cash and credit cards between customers and staff (*) Preventative guidelines for staff - Regular hand washing and gargling - Avoiding touching the face, eyes, and nose whenever possible - Staying hydrated - Taking steps to boost the immune system - Avoiding the "three Cs": closed spaces, crowded places, and close contact settings - Wearing masks and practicing social distancing when outside - Avoiding non-urgent long-distance and overseas travel and avoiding going to gyms, karaoke rooms, concerts, and public events Public safety requests for guests - Checking in one group at a time - Using hand sanitizer, getting a temperature check, and filling in a health check form when checking in - Paying with cards rather than cash - Avoiding large gatherings of groups in the lobby - Avoiding taking the elevator with other groups * As of May 28, 2020

■ Health and Safety Measures

• Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some... Read More • Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some seats are left open to maintain social distance • Alcohol disinfectant is available (in reserved tour buses, as well as ticket windows) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Vinyl sheets are installed at station ticket counters, etc • Alcohol disinfectant available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Staff members are wearing masks • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughou... Read More • All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughout the terminals * As of May 15, 2020

■ Health and Safety Measures

• Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, ... Read More • Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, etc.) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilati... Read More ■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilation in the observation deck has been doubled • Automatic doors in all entrances are continuously kept open ■Preventing crowded, close-contact settings • Restrictions to the number of people in the observation deck and elevators • Maintaining social distancing within the premises and in the observation deck • Installing vinyl sheets at cash registers on the premises to prevent droplet infection • Cash and tickets are exchanged indirectly, through a tray ■ Infection prevention at the entrance • Verifying that all guests above elementary-school age are wearing masks • Conducting an infrared thermography and contact-free thermometer scan for each guest before selling tickets • Spraying customers’ hands with disinfectant before entry ■Others • Use of masks and/or face shields by staff members • Staff members undergo a health check every day and regularly sanitize their hands • Sanitizer is placed at the official shop, cafes, restrooms, and entrances • The premises are being cleaned with disinfectant soap • Paramedics are stationed within the Tokyo Skytree Town *As of June 4, 2020 A request for our customers: https://youtu.be/XNYixiWuhXU

■ Health and Safety Measures

• Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distr... Read More • Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distribute risk • The entire premises are thoroughly disinfected and cleaned ⇒A disinfectant coating is applied throughout the premises, including the observation deck, elevator, cash registers, railings, etc. • The entire premises are cleaned and disinfected • Vinyl sheets are installed at the ticket counter and information counter to prevent droplet infection. • Social-distance markers are in place ⇒Social-distance markers have been placed throughout the premises to provide a guideline for visitors * In order to maintain social distancing with attendants and staff * There will be limits on entry in the observation deck and official shop, depending on levels of crowding [Requests for Customers] • Please wear a mask when entering • Please comply with a temperature screening when entering (using a contactless thermometer) * Those with a body temperature measured above 37.5 degrees will be denied entry • Please use the alcohol disinfectants located throughout the premises • Please maintain social distancing throughout the premises • Please cooperate with reduced staffing numbers at the elevator and observation deck *As of June 4, 2020