Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

186 stores in the mall (as of December 10, 2020) have stickers declaring that they are implementing COVID-19 prevention measures, following the Kagoshima Prefectural Government's initiative to identify facilities and restaurants that custome... Read More 186 stores in the mall (as of December 10, 2020) have stickers declaring that they are implementing COVID-19 prevention measures, following the Kagoshima Prefectural Government's initiative to identify facilities and restaurants that customers can utilize safely. The mall undergoes deep cleaning by employees using alcoholic disinfectant for 15 minutes every day starting at 3:00 pm. [Key Measures] (1) Hand sanitizers installed at entrances and other locations throughout the mall (2) The mall is regularly ventilated and cleaned (3) Strict enforcement of mask-wearing, hand-washing, and hand sanitization by employees (4) Guests are asked to wear masks and wash and sanitize hands (5) Thorough sanitization of shared equipment and places frequently touched by people (6) Entry restrictions (number of people and duration of stay) when crowded (7) Health management for employees (8) Maintaining sufficient distance between people (9) Employees are made fully aware of criteria for consulting about COVID-19, and how to get into contact with healthcare centers and the COVID-19 Call Center (10) Measures are implemented in accordance with industry guidelines developed by industry associations *As of December 25, 2020

■ Health and Safety Measures

They are conducting the following coronavirus prevention measures: ① Staff members get health checks, including temperature checks, every day. ② Alcohol disinfectant has been placed by all entrances and exits. ③ Surfaces that customers fr... Read More They are conducting the following coronavirus prevention measures: ① Staff members get health checks, including temperature checks, every day. ② Alcohol disinfectant has been placed by all entrances and exits. ③ Surfaces that customers frequently touch are regularly disinfected. ④ The ventilation system is running at the maximum level. ⑤ Acrylic boards and vinyl sheets have been installed where customers directly interact with staff, to prevent droplet infections. ⑥ Acrylic boards have been placed in the food court area, to prevent droplet infections. ⑦ Customers are asked to maintain social distancing within elevators. ⑧ Elevators have a maximum capacity of 4. ⑨ Customer traffic is monitored, and entry restrictions are in place when necessary. * As of February 19, 2021

■ Health and Safety Measures

-Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air c... Read More -Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air circulation Visit here for more details : https://www.ana.co.jp/en/jp/topics/coronavirus-travel-information/initiative/ * As of June 22, 2020

■ Health and Safety Measures

• Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol di... Read More • Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol disinfectant is available at the front desk • Air purifiers are installed in all guest rooms • All doorknobs in guest rooms, lobbies, and common spaces are thoroughly disinfected * As of June 1, 2020

■ Health and Safety Measures

With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these mea... Read More With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these measures include setting up alcohol hand sanitizers, thermometers, and thermal imaging machines throughout the premises, thoroughly disinfecting areas regularly, and making staff members undergo health checks and wear masks. Ario asks for customers’ cooperation and understanding. *As of July 28, 2020

■ Health and Safety Measures

- Stylist wears a mask and/or face shield - Regular hand sanitizing and daily temperature checks in the morning - Tables and chairs are disinfected - Salon is thoroughly ventilated - Cosmetics and brushes are sterilized after each use ... Read More - Stylist wears a mask and/or face shield - Regular hand sanitizing and daily temperature checks in the morning - Tables and chairs are disinfected - Salon is thoroughly ventilated - Cosmetics and brushes are sterilized after each use - Disposable lip brushes are used - Only private bookings are allowed to ensure customer safety - Minimal conversation when applying makeup or holding a makeup lesson - Makeup or single lessons kept within a 30-minute timeframe - Customers are requested to sanitize their hands with alcohol upon entering *Bookings by those with cold symptoms such as fever, cough, or sneezing may be declined. - Cash and cashless payments (AirPay) accepted 　(PayPay, credit card, ALIPAY, etc.) * As of July 8, 2020

■ Health and Safety Measures

・Temperatures are checked upon entering the facility ・Visitors entering the building are asked to wear a mask ・Hand sanitizing stations are set up in the facility ・Routine disinfection and ventilation of the inside of the facility ・Signs... Read More ・Temperatures are checked upon entering the facility ・Visitors entering the building are asked to wear a mask ・Hand sanitizing stations are set up in the facility ・Routine disinfection and ventilation of the inside of the facility ・Signs set up guiding visitors through the facility and asking for people to maintain social distance ・The number of visitors allowed to enter will be restricted when the facility becomes crowded ・Staff must wear a mask and monitor their health *As of January 8, 2021

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

• Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne ... Read More • Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne infection • Alcohol disinfectant is available, including at ticket gates • Ticket machines, handrails on stairs and escalators, and straps and rails on cars are disinfected * As of June 11, 2020

■ Health and Safety Measures

Wearing of masks regular health checks, setting hand sanitizers throughout the premises, installing plastic covers thorough cleaning of the store and social distancing *As of July 21, 2020

■ Health and Safety Measures

・Entry restrictions are implemented (including in shops and cafes) to avoid the 3 C’s (closed spaces, crowded spaces, and close-contact settings) ・Customers are asked to wear masks (excluding those under 2 years old; children under elementa... Read More ・Entry restrictions are implemented (including in shops and cafes) to avoid the 3 C’s (closed spaces, crowded spaces, and close-contact settings) ・Customers are asked to wear masks (excluding those under 2 years old; children under elementary school age are left to their parents’ discretion) ・Customers undergo temperature checks with a thermography camera before entering ・Alcohol disinfectant has been placed throughout the premises; customers are encouraged to wash and disinfect their hands frequently ・Signs are posted encouraging customers to maintain social distancing with each other and with staff members ・Surfaces such as handrails and doors are regularly disinfected ・Doors and opens are kept open to ventilate rooms ・Some seats on benches and cafes are blocked off to maintain proper social distancing ・Staff must undergo health checks including temperature exams, wash and disinfect their hands frequently, and wear masks ・Some staff wear gloves and face shields ・Vinyl curtains have been placed throughout the premises ・Coronavirus preventive measures are written down and posted, and the LINE Coronavirus Notification System is in use * As of September 23, 2020

■ Health and Safety Measures

・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected everyday with an ozone generator machine with sterilizing and deodorizin... Read More ・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected everyday with an ozone generator machine with sterilizing and deodorizing properties ・Staff must undergo health checks every day including temperature exams ・Customers are encouraged to wear masks * As of September 28, 2020

■ Health and Safety Measures

・Train cars are ventilated by opening windows ・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Train cars are disinfected everyday with an ozone generator machine with sterilizing and deodorizing properties... Read More ・Train cars are ventilated by opening windows ・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Train cars are disinfected everyday with an ozone generator machine with sterilizing and deodorizing properties ・Alcohol disinfectant has been placed at faregates ・Waiting rooms are ventilated ・Measures are in place to ensure customers maintain appropriate distance when lining up at ticket windows ・Staff must undergo health checks every day including temperature exams * As of September 28, 2020

■ Health and Safety Measures

・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected with an ozone generator machine with sterilizing and deodorizing propert... Read More ・Surfaces that customers touch frequently are regularly disinfected with alcohol ・Alcohol disinfectant has been placed at numerous locations ・Vehicles are disinfected with an ozone generator machine with sterilizing and deodorizing properties ・Staff must undergo health checks every day including temperature exams * As of September 28, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Guest rooms are ventilated and thoroughly disinfected during cleanings. ・The entire premises is periodically ventilated. ・At the restaurant, appropriate distance is preserved between tables. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many vis... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many visitors as normal are allowed in the sauna at one time. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

[Requests For All Visitors] 　 ●We refuse entry to those who fit any of the following criteria: ・Those not wearing a mask ・Those with cold-like symptoms, including fever or a cough ・Those supposed to be on quarantine due to close contact ... Read More [Requests For All Visitors] 　 ●We refuse entry to those who fit any of the following criteria: ・Those not wearing a mask ・Those with cold-like symptoms, including fever or a cough ・Those supposed to be on quarantine due to close contact with someone infected with the coronavirus ●Please check your temperature before visiting ・Please refrain from visiting if experiencing cold-like symptoms, including fever or a cough ●Please practice social distancing ●Please use the disinfectant available at multiple locations throughout the facility [Measures to Ensure the Safety and Security of Our Guests] ●Mandatory use of masks by all employees ●Thorough hand sanitization by employees ●Regular air circulation; thorough cleaning and disinfection ●Installation of vinyl curtains at registers ●Hand sanitizer placed at various locations throughout the facility ●Limited number of guests allowed in the elevator at one time ●Cessation of use of hand dryers throughout the facility ●Partial removal of benches in the facility *As of December 23, 2020

■ Health and Safety Measures

Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for ... Read More Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for guests: - Alcohol hand sanitizer is set up for guests - Thorough disinfection and ventilation within the premises - Locations that guests come into direct contact with are wiped with alcohol disinfectant multiple times a day - Disinfectants are placed in each room Infection prevention measures for staff members: - Thorough hand-washing - Storage areas are wiped with alcohol disinfectant - Mask-wearing - Strict health management, including health checks upon arrival at work - Maintaining social distancing among staff members * As of July 1, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

1. The restaurant is ventilated on a regular basis, and the windows are kept open. 2. The restaurant interior is disinfected, and the number of guests is restricted. 3. Waiting customers are asked to stay outside or in their cars. 4. Cust... Read More 1. The restaurant is ventilated on a regular basis, and the windows are kept open. 2. The restaurant interior is disinfected, and the number of guests is restricted. 3. Waiting customers are asked to stay outside or in their cars. 4. Customers are asked to refrain from sharing food and drinks. 5. Customers are asked to sanitize their hands with an alcohol-based sanitizer when entering the restaurant. 6. Anyone with cold symptoms (fever, coughing) is asked not to enter the premises. 7. One person from each party is asked to leave their name and contact information so that the health department can swiftly contact them in case of close contact with an infected person. *As of November 19, 2020

■ Health and Safety Measures

• Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadc... Read More • Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadcast • Ticket machines and stair handrails in stations are regularly disinfected • Disinfectants are placed at information counters • Vinyl sheets are installed at ticket counters (As of June 25, 2020)

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Ozone generators are installed in guest rooms. These machines have disinfectant, deodorant, and cleansing properties. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

At train stations and information counters: • Doors are kept open to improve ventilation • Markers have been placed on floors to ensure proper social distancing • Sneeze guards have been placed at Midori-no-Madoguchi ticket offices to pre... Read More At train stations and information counters: • Doors are kept open to improve ventilation • Markers have been placed on floors to ensure proper social distancing • Sneeze guards have been placed at Midori-no-Madoguchi ticket offices to prevent droplet transmission • Vinyl sheets have been placed at faregate windows to prevent droplet transmission • Station staff are wearing masks Aboard trains: • Hand straps and other surfaces are periodically disinfected • Partition doors between train cars are kept open to improve ventilation • Ventilation through air conditioners (for commuter and express trains) • Staff on board are wearing masks Please check the website below for more details regarding the JR Hokkaido’s coronavirus prevention measures. https://www.jrhokkaido.co.jp/global/pdf/e-corona20200831.pdf * As of August 4, 2020

■ Health and Safety Measures

Hoshino Resorts has evolved its existing services at each of its resorts around the two core measures of "avoiding the Three Cs" (closed spaces, crowded spaces, and close-contact settings) and "hygiene management." The measures have been emb... Read More Hoshino Resorts has evolved its existing services at each of its resorts around the two core measures of "avoiding the Three Cs" (closed spaces, crowded spaces, and close-contact settings) and "hygiene management." The measures have been embodied in the service standards at each facility to ensure thorough execution. Specific actions to avoid the Three Cs and manage hygiene are: For check-in and check-out, at HOSHINOYA and KAI, guests are escorted directly to their rooms for check-in to avoid contact with others. At other facilities, measures are taken to reduce crowding and achieve distance from staff members by installing automated check-in machines and ensuring socially distanced queuing. In the guest rooms and public spaces, alcohol-based disinfectants are made available for disinfecting hands, and in addition to the regular cleaning regimen, alkaline electronic water is used to disinfect areas that are frequently touched. Buffets have been changed to "New Normal Buffets," with antiviral coating applied to items that are touched by hands, such as tables, chairs, and tongs, and food protected by acrylic covers. Gloves are also provided. A "Three Cs visualization service" is provided in the onsen bathrooms and pools with systems enabling guests to see how crowded they are on their smartphones. See for more details. https://www.hoshinoresorts.com/information/topics/2020/07/94330.html *As of November 26, 2020

■ Health and Safety Measures

・Customers are asked to wear masks and cooperate with having their temperatures taken ・Occupancy is restricted to avoid crowding ・Guest rooms are equipped with ozone generators for ozone sterilization ・Sanitization using alcohol-based san... Read More ・Customers are asked to wear masks and cooperate with having their temperatures taken ・Occupancy is restricted to avoid crowding ・Guest rooms are equipped with ozone generators for ozone sterilization ・Sanitization using alcohol-based sanitizers is practiced during guestroom cleaning and services ・Staff will wear masks and practice regular hand washing, sanitization, and gargling to prevent infection ・Hand sanitizers are installed around the facility, such as in public spaces and dressing rooms ・Alcohol-based sanitizers are installed in all guest rooms ・Guests are not accompanied to their rooms to avoid the Three Cs (closed spaces, crowded places, close contact) ・Dinners and breakfasts are served in the guest rooms (two rooms by order of reservation) or dining room. Guest parties are seated 2 meters apart in the dining room, which is ventilated regularly. ・If guests request that staff not enter their rooms after checking in (such as to prepare the futon beds), the futon beds will be laid prior to the guests' arrival. Please write ""advance preparation of futon beds requested"" in the notes section of the online reservation site or make the request by phone. *As of November 26, 2020

■ Health and Safety Measures

Doorknobs, light switches, fixtures, bathrooms, and so on are dusted, cleaned, and disinfected. At check-in, guests' temperatures are checked and their identities are verified, and pens, key cards, etc. are disinfected before each use. Soc... Read More Doorknobs, light switches, fixtures, bathrooms, and so on are dusted, cleaned, and disinfected. At check-in, guests' temperatures are checked and their identities are verified, and pens, key cards, etc. are disinfected before each use. Social distancing is maintained in public areas, including by limiting the number of people in the elevator. Staff are required to use masks, and panels are put in place at the front desk and other locations to prevent droplet infection. At present, credit cards, passports, and so on are exchanged via the cash tray, and mask use and compliance with hand-washing/sanitization practices is requested. We will take every precaution to ensure the health and safety of our guests and staff, including maintaining safe physical distance and following hygienic practices, all while continuing to greet guests with the utmost hospitality. *As of December 28, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

Hotel Okura asks customers to sanitize their hands when entering the premises. In addition, temperatures are taken at check in. Temperatures are also taken at the restaurants, where hand sanitization is also enforced. In addition, staff are... Read More Hotel Okura asks customers to sanitize their hands when entering the premises. In addition, temperatures are taken at check in. Temperatures are also taken at the restaurants, where hand sanitization is also enforced. In addition, staff are required to wear masks, take their temperatures, and sanitize their hands when entering the premises. The communal spaces on site and the backyard are disinfected three times a day. Seating is reduced in restaurants to ensure social distancing. There is no buffet service, but at breakfast, a selection of food is individually served on covered plates and there is self-service of individually-wrapped bread. To prevent droplet infection where staff face customers, acrylic screens have been installed at the front desk and cashier. Click here for details: https://www.fuk.hotelokura.co.jp/covid19 *As of December 8, 2020

■ Health and Safety Measures

Temperatures are checked with a thermal camera upon entry to the building, and all staff are given health and temperature checks before starting work and are required to wear masks at all times when welcoming and providing service to guests.... Read More Temperatures are checked with a thermal camera upon entry to the building, and all staff are given health and temperature checks before starting work and are required to wear masks at all times when welcoming and providing service to guests. Disinfectant is available throughout the facility, and an acrylic shield is installed at the front counter. Additionally, surfaces commonly touched by guests, such as elevator buttons, are regularly disinfected. Seats in the dining area have been reduced, and buffet food items are pre-served onto small plates or served by a staff member. During cleaning, the air in guest rooms is exchanged, and all furnishings are replaced or sterilized. In addition, all guest rooms are equipped with disinfectant, which guests are encouraged to use. Other infection prevention measures to ensure guest safety include limiting the number of people allowed in the elevator and smoking area. *As of November 17, 2020

■ Health and Safety Measures

- Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the... Read More - Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the entrance - Individually-wrapped bread at breakfast (takeout also available) - Washable slippers that are disinfected daily in every room - Transportation via rental cars to avoid crowds * As of June 4, 2020

■ Health and Safety Measures

1) Entry requirements and request for cooperation - Masks required. Temperatures will be taken using infrared thermal detection systems (at the park entrance and museum entrance) - Hand sanitization - Cover mouth with handkerchiefs or pap... Read More 1) Entry requirements and request for cooperation - Masks required. Temperatures will be taken using infrared thermal detection systems (at the park entrance and museum entrance) - Hand sanitization - Cover mouth with handkerchiefs or paper towels when conversing during meals 2) Social distancing and ventilation to prevent air transmission Social distancing enforced at each venue by separating seating by 1 meter or more or limiting admission 3) Measures to prevent transmission through contact - Regular sanitization of areas that visitors frequently touch - Pocket tissues are distributed at the entrance (for people who wish to avoid touching doorknobs) - Antimicrobial mats installed at the entrance of Palace Huis Ten Bosch and hotel - Playground equipment and shopping baskets are regularly sanitized - QR codes are printed on the menus at the hotel and each restaurant so that guests who do not want to touch the menus can view them on their phones https://huistenbosch.co.jp/information/safety/ *As of December 2, 2020

■ Health and Safety Measures

-Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfect... Read More -Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfected -Spaces are thoroughly ventilated -Trays are used to exchange cash between customers and staff * As of May 29, 2020

■ Health and Safety Measures

Businesses all throughout Ishikawa Prefecture are taking measures to prevent the spread of coronavirus, and to help appeal to customers, the prefecture has created the Coronavirus Prevention Declaration. Businesses that follow the declaratio... Read More Businesses all throughout Ishikawa Prefecture are taking measures to prevent the spread of coronavirus, and to help appeal to customers, the prefecture has created the Coronavirus Prevention Declaration. Businesses that follow the declaration must take the following five basic prevention measures, in addition to other industry-specific measures: ①Proper distancing between people ②Placing alcohol disinfectant throughout their premises ③Wearing masks ④Ventilation and disinfection of the premises ⑤Health checks for employees Businesses that follow these guidelines will be able to put up the declaration as well as stickers that feature the prefectural mascot Hyakumankun. This way, customers can quickly see which measures a business is undertaking and feel reassured. Now you can enjoy the wonders of Ishikawa Prefecture with peace of mind! Ishikawa Prefecture’s Coronavirus Prevention Declaration website can be viewed here: https://ishikawa-act-against-covid19.jp/ * As of September 16, 2020

■ Health and Safety Measures

In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking... Read More In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking their temperatures when arriving at work and frequently washing their hands. To maintain social distancing, vinyl sheets have been installed at cash registers and duty-free counters, and distance is maintained between seats at food courts and eat-in spaces. There are graphs that show crowding levels at various times of the day so that customers can avoid the most crowded times. There are also “Priority Registers” for pregnant women, the elderly, and those with disabilities so that all customers can shop with peace of mind. *As of August 28, 2020

■ Health and Safety Measures

JR-EAST HOTELS is strengthening its COVID-19 prevention measures, such as disinfection and droplet transmission prevention, so that guests can stay in their hotels with peace of mind. 1. Disinfection and droplet transmission prevention meas... Read More JR-EAST HOTELS is strengthening its COVID-19 prevention measures, such as disinfection and droplet transmission prevention, so that guests can stay in their hotels with peace of mind. 1. Disinfection and droplet transmission prevention measures ①Thorough ventilation ②Thorough and regular disinfection ③Setting elevator capacities ④Ensuring seats are distanced ⑤Serving food individually ⑥Installation of droplet transmission prevention panels ⑦Use of cash trays 2. Health management for employees Hotel staff are regularly washing their hands, gargling, wearing masks, disinfecting their hands, checking their temperatures, and taking other measures to monitor and manage their health. 3. Requests to guests Please use the alcohol disinfectant available and if you feel unwell with symptoms like a fever, please notify a hotel employee immediately. *As of July 5, 2021

■ Health and Safety Measures

1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers kee... Read More 1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers keep a safe distance near registers and in frequently-crowded areas - Transparent sheets set up at grocery sections and transaction counters to protect against droplet infections 2. Employee Health Initiatives - Daily and thorough health monitoring, including all the employees checking their temperatures before their shifts - Always wearing a mask and keeping distance when assisting customers - Using hand sanitizer after each customer interaction 3. An Appeal to Our Customers - When shopping at Isetan, please wear a mask and make use of the hand sanitizing stations * Customers not wearing a mask will be refused entry to the store - Please refrain from shopping at Isetan if you have a temperature of 37.5℃ or higher or if you’re in poor health - Please observe social distancing when using the escalators, elevators, or lining up at the register * As of June 2, 2020

■ Health and Safety Measures

About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new norma... Read More About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new normal," JR-West Hotels aims to provide customers with an even more comfortable and safe stay by creating a hygienic environment with uncompromising standards for cleanliness and safety. Main initiatives include asking guests to wear masks, sanitize their hands, and take temperature and health checks. In addition to a regular cleaning schedule, frequently-touched areas in spaces such as the hotel lobby, guest rooms, restaurants, and shared restrooms are also cleaned and disinfected on a more frequent schedule. Employees wear masks, and policies to manage their health are also in place. For more information on these policies, please visit Jr-West Hotels' website. English: https://www.jrwesthotels.com/en/safety/

■ Health and Safety Measures

①Temperature are checks required for all crew members prior to their shift ②Disinfection of handrails, etc. in passenger cabins is performed between trips ③Terminal building interiors are disinfected many times per day, including the escal... Read More ①Temperature are checks required for all crew members prior to their shift ②Disinfection of handrails, etc. in passenger cabins is performed between trips ③Terminal building interiors are disinfected many times per day, including the escalator, elevator buttons, etc. ④Signs urging mask usage are displayed in four languages (Japanese, English, Chinese, and Korean) at the ticket window, social distancing stickers are in place, and ticket window staff use a mask or face shield. Also, ・Thorough use of masks are required for crew members ・Passenger cabins are thoroughly ventilated ・Disinfectant is available in passenger cabins and at the Sakurajima and Kagoshima Terminals ・Announcements reminding passengers of infection prevention measures are played in passenger cabins and at the Sakurajima and Kagoshima Terminals ・Transparent film in place at terminal counters *As of January 4, 2021

■ Health and Safety Measures

Kanagawa Prefecture has created a leaflet for restaurants, accommodations, and other businesses that shows exactly what coronavirus prevention measures they are implementing. By having these businesses put this leaflet up for customers to se... Read More Kanagawa Prefecture has created a leaflet for restaurants, accommodations, and other businesses that shows exactly what coronavirus prevention measures they are implementing. By having these businesses put this leaflet up for customers to see, the prefecture hopes to create a safe environment for travelers. This leaflet is accompanied by a QR code as a part of the prefecture’s new LINE Coronavirus Alert System. This system will allow patrons to quickly find out if they’re at risk for the coronavirus, as well as make it easier to follow up on any potential outbreaks. It does this by sending a message through LINE to everyone who has scanned the QR code who had been in the same facility at around the same time as someone else who caught the coronavirus. Kanagawa Prefecture has also released the Handbook for Travelers to Prevent COVID-19 Infection. Inside it, you’ll find cautionary notes as well as tips on etiquette for travelers before and during their Japan trip. This is yet another way that the prefecture is attempting to prevent the spread of the coronavirus as well as ensure the safety of travelers, so please do make use of it! Take precautionary measures to ensure you don’t catch the coronavirus, and have a wonderful trip to Kanagawa Prefecture! *As of August 25, 2020

■ Health and Safety Measures

• Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For... Read More • Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For passengers boarding domestic flights, thermal screening (taking passengers’ temperatures) is included in airport security • Transparent vinyl curtains are installed at registers and counters, as necessary, to prevent coronavirus droplet infection • Restrooms are regularly cleaned and sanitized, and use of hand driers has been suspended • Announcements are broadcast within the terminal, and posters on infection control are on display • Social distancing is enforced in spaces such as security checkpoints and waiting areas (As of June 25, 2020)

■ Health and Safety Measures

All staff members wear masks; hand sanitizers are installed at the entrance; 24-hour ventilation; menus, tables, chairs and check holders disinfected after each use; 1.5m distance between tables; bags provided for masks to be placed in durin... Read More All staff members wear masks; hand sanitizers are installed at the entrance; 24-hour ventilation; menus, tables, chairs and check holders disinfected after each use; 1.5m distance between tables; bags provided for masks to be placed in during meals, etc. *As of December 8, 2020

■ Health and Safety Measures

Guests are asked to sanitize their hands using alcohol-based sanitizer and to have their temperatures taken at the time of registration. Anyone with a temperature of 37.5°C or above may not enter. Entry may be restricted during busy times (w... Read More Guests are asked to sanitize their hands using alcohol-based sanitizer and to have their temperatures taken at the time of registration. Anyone with a temperature of 37.5°C or above may not enter. Entry may be restricted during busy times (weekend mornings). Staff wear masks and face shields; vinyl curtains installed. Cashless payment available. *As of December 9, 2020

■ Health and Safety Measures

There are only 49 guest rooms in this hotel which is situated on a vast parcel of land (approx. 150,000 ㎡), so there is very little contact between guests. Hotel employees check their temperature before coming to work and wear masks whil... Read More There are only 49 guest rooms in this hotel which is situated on a vast parcel of land (approx. 150,000 ㎡), so there is very little contact between guests. Hotel employees check their temperature before coming to work and wear masks while working. They also regularly disinfect their hands. Each guest will have their temperatures checked when they enter the hotel. They are also asked to wear masks and disinfect their hands. Hotel slippers are disinfected using UV sterilization lamps. Disinfectant is available throughout the hotel. The hotel also regularly disinfects areas that are often frequented by guests and employees. Droplet transmission prevention panels are installed at the front desk and souvenir shop. The restaurant tables have been placed further apart, and tables and chairs are disinfected after each use. The breakfast buffet has been cancelled, and a set menu is now provided. The number of guests for all large public baths have been limited. The hotel has taken steps to ensure thorough ventilation by allowing in outside air. The number of passengers on the hotel’s shuttle bus has also been limited. *As of June 28, 2021

■ Health and Safety Measures

The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only thos... Read More The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only those cleared will be allowed to work. • All staff will observe strict handwashing and gargling protocols. • A sneeze guard has been installed at the front desk. • Social distancing markers have been set up by the front desk. • All guestrooms and public spaces will be aired out by opening the windows. They will be thoroughly cleaned using hypochlorous acid. • Hand sanitizer has been set up in 30 locations around the hotel. • For the time being, all meals will be served inside guestrooms. • Guests will be asked to check their temperature before entering the hotel. The inn has a total of 18 rooms, with 8 rooms in its main building and 10 rooms in Yuzan, its annex. As there is a good amount of separation between each room and all the rooms are spacious, you can rest assured of your safety. Furthermore, all the windows in the guestrooms can be freely opened or closed, so you can ventilate the room whenever you please. *As of June 2020 *The above measures may be updated based on recommendations by the Japanese government or related institutions

■ Health and Safety Measures

• All staff members interacting with customers (including staff aboard trains and in stations) are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off th... Read More • All staff members interacting with customers (including staff aboard trains and in stations) are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off their masks to prevent heatstroke. • Ventilation on board through continuous air conditioning and opening windows • Public announcements on board and in stations • On-board disinfections (all train cars are disinfected sequentially) • Hand soap is placed in restrooms in major stations; hand dryers are suspended • Smoking areas within stations are closed (As of June 10, 2020)

■ Health and Safety Measures

■Coronavirus prevention measures within train stations and carriages ・Ventilation of train carriages through air conditioners that bring in outside air (Keikyu 2100 series also have exhaust fans) ・All train doors are opened at rail depots ... Read More ■Coronavirus prevention measures within train stations and carriages ・Ventilation of train carriages through air conditioners that bring in outside air (Keikyu 2100 series also have exhaust fans) ・All train doors are opened at rail depots for ventilation purposes ・Public awareness broadcasts regarding coronavirus prevention are made ・Regular disfinection (antiviral and antibacterial coatings and alcohol-based solution) of various areas is done 　　Train carriages: Handrails, hand straps, window frames, etc. 　　Train stations: Ticket machines, fare gates, waiting rooms, stair rails, toilets, escalator handrails, elevator buttons, etc. ・Antiviral and antibacterial coatings are applied on train seats and air conditioning filters ・Hand sanitizers are set up at all 72 train stations ・Doors are opened at train station counters and waiting rooms for ventilation purposes ・Shields to prevent droplet transmission are set up at interphones by fare gate counters and motion detectors meant for those with visual impairments ・Hand soap has been placed in all toilets ■Coronavirus prevention measures that staff are undertaking Ensuring that they behave in a way that prevents infection as well as the spread of infection Wearing face masks Thorough and regular hand washing and sanitizing Staff regularly monitor their health through measures such as checking their temperature before and after work Staff offices at train stations are properly sanitized and ventilated * As of March 15, 2021

■ Health and Safety Measures

[Measures to Prevent the Spread of the Coronavirus] ・Facilities are continuously ventilated except during rainy and stormy weather ・Facilities are regularly disinfected ・Guests are encouraged to create space between each other when lining... Read More [Measures to Prevent the Spread of the Coronavirus] ・Facilities are continuously ventilated except during rainy and stormy weather ・Facilities are regularly disinfected ・Guests are encouraged to create space between each other when lining up in order to prevent the 3 Cs (closed spaces, crowded places, and close contact) ・Acrylic boards are set up to prevent droplet transmission ・Guests are asked to wash their hands, gargle, and disinfect with alcohol ・Employees have their temperatures and health checked every day *These measures are being taken in accordance with the hygiene guidelines formulated by the company [If an Employee Exhibits Symptoms] ・If an employee has a fever over 37.5°C and/or is unwell in other ways, they will not report to work and will quarantine at home, visiting a medical institution as soon as possible ・If an employee gets a fever while at work, they will be sent home while wearing a mask. They will visit a medical institution as soon as possible. ・If it is confirmed that an employee has tested positive, it will be determined who the employee has come in close contact with and the employee will quarantine at home, following a healthcare center's instructions ・Employees can only return to work if they have a doctor’s permission * As of March 15, 2021

■ Health and Safety Measures

Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both gues... Read More Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both guests and staff, but also guarantee a relaxing stay for everyone. Public Spaces • Alcohol sanitizer has been placed throughout the premises and there are now stricter cleaning protocols • Wearing of masks while interacting with guests Accommodations • Guests are asked to fill out a health questionnaire during check in • To avoid congestion, only 5 guests or fewer will be allowed at the front desk or inside elevators at any given time Restaurants • Guests’ temperatures will be checked at the restaurant entrance with a non-contact thermometer • Sufficient social distance between guests will be observed • All staff handling food and drinks will wear gloves • To guarantee adequate hygiene standards, restaurants will undergo additional cleaning and disinfection during business hours Event Spaces • All seating will be arranged to allow guests to observe social distancing • Guests will be asked to disinfect their hands when entering or leaving the venue • Booths will be set up in a one-booth-apart fashion *As of July 17, 2020

■ Health and Safety Measures

Visitors are required to sanitize their hands and undergo a temperature check before entering, and masks are required in the facility. Infection-preventing barriers are in place at the reception, and spots in line are separated to avoid cro... Read More Visitors are required to sanitize their hands and undergo a temperature check before entering, and masks are required in the facility. Infection-preventing barriers are in place at the reception, and spots in line are separated to avoid crowding during busy times. Within the building, masks are required, sufficient space is maintained between visiting parties, and the number of entries is limited during busy periods. Indoor spaces have hand sanitizer available at the entry to each room, and air is constantly circulated. Handrails within exhibition spaces, elevator buttons, and so on are disinfected. Disinfectant is available at the entrance to the cafe, and tables and chairs are arranged with adequate space between each. *As of December 27, 2020

■ Health and Safety Measures

• Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) ... Read More • Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) have been on hiatus since March 23, 2020 *As of June 1, 2020

■ Health and Safety Measures

They periodically sanitize handrails, chairs, and other frequently used items every day. Alcohol disinfectant is placed throughout the premises. All visitors are asked to wear masks, and those without masks are refused entry. They remind ... Read More They periodically sanitize handrails, chairs, and other frequently used items every day. Alcohol disinfectant is placed throughout the premises. All visitors are asked to wear masks, and those without masks are refused entry. They remind visitors to maintain social distance and sanitize their hands, including through announcements and posters. They will conduct health checks for those who arrive by bus. *As of January 16, 2021

■ Health and Safety Measures

~Kugatsudo’s Coronavirus Prevention Measures~ ● Each time a guest leaves, the table and chairs are disinfected with alcohol. ● The restaurant is ventilated periodically. ● Areas that customers come into frequent contact with (including do... Read More ~Kugatsudo’s Coronavirus Prevention Measures~ ● Each time a guest leaves, the table and chairs are disinfected with alcohol. ● The restaurant is ventilated periodically. ● Areas that customers come into frequent contact with (including doorknobs and ticket vending machines) are frequently disinfected. ● Staff members with temperatures above 37.5°C, or who are feeling unwell, will refrain from coming to work. ● Staff members wear masks and frequently disinfect their hands. ● There are fewer seats than usual to ensure social distancing. ~Requests for Customers~ ● Please wear a mask where possible (i.e. when not eating). ● Please disinfect your hands when entering. ● Guests with temperatures above 37.5°C, or who are feeling unwell, are asked to refrain from entering. ● Please keep a 2 m distance when lining up. * As of May 28, 2020

■ Health and Safety Measures

・Visitors experiencing symptoms such as fever, a cold, or loss of taste are restricted from entering. ・Signs announcing visitor limits and infection countermeasures have been installed. ・Thorough enforcement of mask use within the facili... Read More ・Visitors experiencing symptoms such as fever, a cold, or loss of taste are restricted from entering. ・Signs announcing visitor limits and infection countermeasures have been installed. ・Thorough enforcement of mask use within the facility. ・A vinyl curtain has been installed at the ticket counter. ・Disinfectant is available at the entrance and at various locations throughout the facility. Visitors are also encouraged to follow proper handwashing practices. ・Cessation of hand dryer use in bathrooms. ・Frequent cleaning within the facility. ・Guests are recommended to download the COVID-19 contact tracing app (COCOA) prior to visiting the castle. ・Visitors’ contact information is collected upon entry. *As of December 28, 2020

■ Health and Safety Measures

Staff wear masks, practice hand sanitization, and frequently ventilate the room to avoid the Three Cs (closed spaces, crowded places, close contact). *As of November 16, 2020

■ Health and Safety Measures

• All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for int... Read More • All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for interior devices and utensils • Tables are disinfected with alcohol between customers • Customers can order by smartphone (only for customers who have installed Kura Sushi's official smartphone app) • Staff members get health checks, and hand-washing and gargling requirements are strictly enforced • Stricter mask-wearing rules for staff members • Alcohol disinfectant is available * As of June 19, 2020

■ Health and Safety Measures

In order to ensure each of our guests a safe and comfortable stay, we are implementing the measures below. Temperature checks for guests entering the resort; hand sanitizer available at multiple locations around the facility; thorough hand ... Read More In order to ensure each of our guests a safe and comfortable stay, we are implementing the measures below. Temperature checks for guests entering the resort; hand sanitizer available at multiple locations around the facility; thorough hand sanitizing by staff; installation of acrylic shields; shortening of check-in procedures; regular ventilation of air; social distancing at front desk ensured by limiting simultaneous use; and identical prevention measures in place at restaurant, public bath, and other activity facilities. Additionally, customers are requested to wear masks in all public spaces, sanitize their hands, and practice social distancing. When riding the shuttle bus as well, guests are required to wear masks to ensure the safety of fellow passengers. *As of November 18, 2020

■ Health and Safety Measures

Ensuring the safety and comfort of customers and staff is their first priority. In addition, they are currently prioritizing those with reservations, in order to prevent congestion and crowding. Infection prevention measures undertaken: - ... Read More Ensuring the safety and comfort of customers and staff is their first priority. In addition, they are currently prioritizing those with reservations, in order to prevent congestion and crowding. Infection prevention measures undertaken: - To prevent droplet transmission, staff members are wearing masks. - Reception and guidance are taking place outdoors. - Surfaces that customers directly touch, including items at the reception desk and helmets, are disinfected with chlorine and alcohol after each use. - The initial guidance will take as little time as possible. - There are strict health management and infection prevention measures in place for staff members. Requests for customers: - Restrooms and washbasins cannot be used. - Please wear a mask and disinfect your hands. - Those in ill health are asked to refrain from using the service. - Reception must be conducted by a single representative. - Those waiting at reception are asked to maintain an appropriate distance. - All guests will undergo a temperature and health check before embarking on the tour. - Please maintain social distancing through the tour and avoid crowds. * As of June 26, 2020

■ Health and Safety Measures

• Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventil... Read More • Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventilation, including by periodically keeping the front door open • Maintaining social distance • Publishing the most crowded times for each location *As of June 5, 2020

■ Health and Safety Measures

• Get your temperature checked When entering, your temperature will be checked, and those with a temperature over 37.5℃ or displaying cold symptoms will be refused entry. • Wear a mask Guests are required to wear masks. However, if it’s t... Read More • Get your temperature checked When entering, your temperature will be checked, and those with a temperature over 37.5℃ or displaying cold symptoms will be refused entry. • Wear a mask Guests are required to wear masks. However, if it’s too hot or humid, guests may take off their masks while outside and while maintaining a proper distance from others. Guests should take used masks home with them. Guests should observe proper hygiene etiquette when coughing or sneezing. • Maintain proper social distancing At the cash registers, markers have been placed on the ground, so guests can maintain a proper distance when lining up. • Washing and disinfecting hands Hand sanitizer has been placed at the entrance, exhibition room, shop, restaurant, and restrooms. Guests are asked to frequently use the sanitizer and wash their hands. * As of October 26, 2020

■ Health and Safety Measures

Prince Hotels have developed the Prince Safety Commitment as a new protocol for hygiene and disinfection, to provide guests with a safe and clean environment to enjoy their stay in. ■Stronger measures for employee hygiene All employees are... Read More Prince Hotels have developed the Prince Safety Commitment as a new protocol for hygiene and disinfection, to provide guests with a safe and clean environment to enjoy their stay in. ■Stronger measures for employee hygiene All employees are required to have their temperatures taken, to wash their hands and gargle before starting work, and to wear masks at all times. ■Health checks for guests Guests are asked to sanitize their hands and to have their temperatures taken when arriving at the hotel or any of the restaurants on site. ■Promoting cleaning and disinfection Particular attention is paid to thoroughly disinfect surfaces, such as furnishings in guest rooms and restaurants, that are frequently touched by large numbers of people. ■Thorough countermeasures to prevent the spread of droplets Installing screens to prevent droplets and ensuring social distancing. See here for details: https://www.princehotels.com/en/safety/ *As of December 9, 2020

■ Health and Safety Measures

Marinoa City Fukuoka has implemented the following coronavirus prevention measures to ensure that patrons can visit the establishment without worry. ・Hand sanitizing stations have been set up ・Employees must wear masks ・Vinyl curtains hav... Read More Marinoa City Fukuoka has implemented the following coronavirus prevention measures to ensure that patrons can visit the establishment without worry. ・Hand sanitizing stations have been set up ・Employees must wear masks ・Vinyl curtains have been set up at registers to prevent droplet transmission ・Panels have been set up in the food court to prevent droplet transmission ・There is antiviral coating in the food court ・Please wear a mask when visiting the mall ・An antibacterial coating has been applied all over the food court equipment *As of January 31, 2021

■ Health and Safety Measures

To ensure passengers' safety, the Minatomirai Line is implementing various measures in trains and stations to avoid the three Cs (closed spaces, crowded places, close contact), as well as being more rigorous and thorough in regards to the cl... Read More To ensure passengers' safety, the Minatomirai Line is implementing various measures in trains and stations to avoid the three Cs (closed spaces, crowded places, close contact), as well as being more rigorous and thorough in regards to the cleanliness of train facilities. ◯ Thorough ventilation of train carriages ◯ Announcements requesting passengers to work remotely or stagger their work times in order to reduce crowdedness ◯ Regular disfinection of station facilities such as escalators, stair rails, elevator buttons, and ticket machines ◯ Regular disinfection of train carriages ◯ Alcohol disinfectant has been placed all throughout train stations ◯ Markings have been placed at ticket and fare adjustment machines to enforce physical distance when lining up ◯ Antibacterial sheets have been placed on ticket and fare adjustment machine panels ◯ Antiviral and antibacterial coatings have been placed on train carriage fixtures such as hand straps, rails, seats, and air conditioners * As of March 15, 2021

■ Health and Safety Measures

Miyako Hotels & Resorts is implementing a new health and disinfection standard, the Miyako Clean Guarantee, so that guests can enjoy a safe and pleasant stay. In the spirit of Japanese hospitality, they are doing everything they can to adapt... Read More Miyako Hotels & Resorts is implementing a new health and disinfection standard, the Miyako Clean Guarantee, so that guests can enjoy a safe and pleasant stay. In the spirit of Japanese hospitality, they are doing everything they can to adapt to the new era of social distancing and thorough hygiene management, to ensure the health of guests and employees. This may pose an inconvenience to guests, but they hope for their cooperation and understanding. Miyako Hotels & Resorts looks forward to welcoming guests. *As of January 27, 2021

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touche... Read More ● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touched surfaces such as doors and handrails are thoroughly disinfected. ● Staff wear masks when interacting with customers ● A “smart check-in” system has been introduced: rather than staff showing guests around their rooms, they are guided from the front desk to the door. ● Breakfasts are brought to the guest rooms for safety and peace of mind. ● Guests can check out by simply leaving their keys in their room—no interactions with staff necessary. ● Staff members’ health is closely monitored: they wash their hands, gargle, undergo temperature checks, and use disinfectant. Those with a temperature above 37.5°C or who are feeling ill are prevented from coming to work. ● Requests for customers: - Please disinfect your hands upon entry and undergo a temperature check. - Please contact the inn beforehand if you exhibit symptoms such as nausea or have a temperature above 37.5°C. - The staff will explain at check-in to please contact the front desk immediately if you begin experiencing a fever or cough during your stay. * This list will be updated as necessary, in line with guidelines from the Japanese government and partner organizations. * As of August 12, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Alcohol disinfectant is available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

In order to ensure passengers' safety, the Odakyu Electric Railway is implementing various measures to prevent the spread of the coronavirus. ・Staff wear masks ・Staff disinfect ticket and fare adjustment machi... Read More In order to ensure passengers' safety, the Odakyu Electric Railway is implementing various measures to prevent the spread of the coronavirus. ・Staff wear masks ・Staff disinfect ticket and fare adjustment machines (disinfectant is also placed nearby) ・Disinfectant (or hypochlorous acid solution) is placed at open counters ・Panels (or sheets) have been set up at open counters to prevent droplet transmission ・Liquid soap for washing hands is always available ・Antibacterial treatment for areas frequently touched by passengers ・Windows opened by staff (on commuter trains) ・Stickers placed on the approximate positions where windows are opened (on commuter trains) ・Stickers placed on cars to indicate which have had antibacterial treatment (on commuter trains) ・Cars ventilated by air conditioners set up in the cars (Limited Express Romancecar) * As of March 16, 2021

■ Health and Safety Measures

- Alcohol disinfectants are installed at the following locations: • Subway: Fare gates (237 locations), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations) • Within underground shoppi... Read More - Alcohol disinfectants are installed at the following locations: • Subway: Fare gates (237 locations), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations) • Within underground shopping centers (20 locations in 6 underground shopping centers) - The following locations are disinfected every day: • Subway: Stations (133) • Within train cars (1,364 cars), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations). *Osaka Metro train cars are disinfected as they enter the train yard. • Facilities throughout underground shopping centers (6 centers in total) - Announcements will be broadcast (in stations, trains, underground shopping centers) • Asking for cooperation on telecommuting and staggered commutes • Asking for cooperation on infection-prevention measures including washing hands, gargling, disinfecting with alcohol, coughing etiquette, wearing masks, and refraining from conversations on board - Infection-prevention measures within the subway • For ventilation purposes, windows will be kept open at both ends of each subway car (all lines except the New Tram) • Hand dryers are suspended in restrooms • Measures at commuter pass counters: 1) Markers are placed on the ground so that those in line can maintain social distancing; 2) Vinyl sheets have been installed at PiTaPa counters in Umeda, Namba, and Tennoji Stations • Vinyl sheets have been installed at counters near fare gates, where staff members directly interact with customers • Plasmaclusters* have been installed in the transport control center and electric control center that oversee the subway *Plasmacluster is a Sharp registered trademark. • All staff members involved in operating trains are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off their masks to prevent heatstroke. (As of June 5, 2020)

■ Health and Safety Measures

① Public awareness broadcasts within stations and train cars. ② Signs are posted in stations asking for cooperation in preventative measures like hand-washing and disinfection. ③ Some windows in train cars are kept open to allow for ventil... Read More ① Public awareness broadcasts within stations and train cars. ② Signs are posted in stations asking for cooperation in preventative measures like hand-washing and disinfection. ③ Some windows in train cars are kept open to allow for ventilation. Air purifiers have been installed on model 3000 trains. ④ Air-Catalyst SELFEEL, a deodorizer with antiviral properties, is applied throughout all train cars, as well as at ticket machines, fare-adjustment machines, luggage racks by ticket machines, and buttons inside and outside elevators (including those for wheelchairs). ⑤ Train car interiors are periodically disinfected. ⑥ Conductors and station staff wear masks and get temperature checks when arriving at work. ⑦ To prevent droplet infection, transparent sheets are installed at ticket windows by faregates. ⑧ Alcohol disinfectant has been placed at ticket windows by faregates and at drink corners. ⑨ At cafes and convenience stores within stations, transparent sheets are placed at counters, and partitions between customers' tables. * As of February 17, 2021

■ Health and Safety Measures

Measures are taken to avoid the Three Cs (closed places, crowded places, and close contact) by practicing hand washing using soap, mask wearing, frequent ventilation and sanitization, and reducing seating. *As of November 16, 2020

■ Health and Safety Measures

This inn is registered as a “Stop Corona” facility by Gunma Prefecture, and as part of having that qualification, implements coronavirus prevention measures according to a manual. It takes care to avoid the “3 C’s” and ventilate the air. It ... Read More This inn is registered as a “Stop Corona” facility by Gunma Prefecture, and as part of having that qualification, implements coronavirus prevention measures according to a manual. It takes care to avoid the “3 C’s” and ventilate the air. It even prepared a virus response manual during Japan’s State of Emergency and is prepared for all sorts of possibilities. Guests can feel at ease when stopping by. * As of October 26, 2020

■ Health and Safety Measures

So that customers can enjoy comfort and peace of mind even during the coronavirus pandemic, OYO Hotel has developed a “OYO Sanitized Stay” certification to guarantee hotel cleanliness. It will be gradually introduced to hotels across the cou... Read More So that customers can enjoy comfort and peace of mind even during the coronavirus pandemic, OYO Hotel has developed a “OYO Sanitized Stay” certification to guarantee hotel cleanliness. It will be gradually introduced to hotels across the country. To be certified, all OYO hotels will need to meet certain standards during regular inspections. These inspections will evaluate if the hotel regularly disinfects the premises including customer rooms and common spaces, provides masks and hand sanitizer for guests, and has prepared check-in and check-out procedures that minimize person-to-person contact. Only those hotels that fulfill these cleanliness requirements will receive the certification. These hotels are identified with the “OYO Sanitized Stay” logo on the mobile app and website, as well as when booking through travel agencies and other websites. Guests can choose to book stays at these hotels feeling completely at ease about anti-corona protections. Staff members at OYO hotels wear masks and gloves, and front desks have alcohol disinfectant and vinyl screens. Guests undergo temperature checks during check-in. All interactions are conducted with minimal contact and social distancing. * As of February 9, 2021

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at ticket gates - Faceguards - Maintaining a safe distance at ticket gates - Regular alcohol disinfection - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or ... Read More - Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or on the official website, up to 15 minutes beforehand. - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants... Read More ・Visitors must take a temperature test, sanitize their hands, and wear a mask when entering ・Attractions are sanitized with alcohol periodically ・Visitors are encouraged to maintain appropriate distance when lining up ・On-site restaurants are implementing measures such as spacing out tables and using disposable tableware ・Indoor spaces are ventilated ・Alcohol disinfectant has been placed throughout the premises ・Staff must wear masks, undergo health checks including temperature exams, and disinfect their hands frequently * As of September 28, 2020

■ Health and Safety Measures

- Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - St... Read More - Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - Staff wear masks and gloves, wash their hands and gargle, and take health and temperature checks before starting work - Staff strictly adhere to preventative guidelines (*) - All rooms are equipped with Panasonic Nanoe humidifying air purifiers and disinfectant sheets - Guest rooms are periodically sanitized with an ozone deodorizing device. (Ozone has been shown to have antibacterial properties that are effective in preventing the spread of the coronavirus.) - Trays are used to transfer cash and credit cards between customers and staff (*) Preventative guidelines for staff - Regular hand washing and gargling - Avoiding touching the face, eyes, and nose whenever possible - Staying hydrated - Taking steps to boost the immune system - Avoiding the "three Cs": closed spaces, crowded places, and close contact settings - Wearing masks and practicing social distancing when outside - Avoiding non-urgent long-distance and overseas travel and avoiding going to gyms, karaoke rooms, concerts, and public events Public safety requests for guests - Checking in one group at a time - Using hand sanitizer, getting a temperature check, and filling in a health check form when checking in - Paying with cards rather than cash - Avoiding large gatherings of groups in the lobby - Avoiding taking the elevator with other groups * As of May 28, 2020

■ Health and Safety Measures

・Customers undergo temperature checks with a thermography camera before entering. Anyone with a temperature of 37.5°C or above will be denied entry, as well as groups. ・Hands must be sanitized and masks must be worn. ・All staff members mu... Read More ・Customers undergo temperature checks with a thermography camera before entering. Anyone with a temperature of 37.5°C or above will be denied entry, as well as groups. ・Hands must be sanitized and masks must be worn. ・All staff members must wear masks. ・There are restrictions on entry at crowded times, and acrylic screens are installed at the reception counter. ・To prevent infections, smartphones and cameras cannot be taken into the sand bath areas. ・Alcohol hand sanitizers are installed throughout the facility. *As of December 11, 2020

■ Health and Safety Measures

・Thorough hand washing and mask use by station and train staff ・Thorough hand sanitizing ・Ventilation by opening windows (except in some cases, such as rainfall) ・Vinyl sheets placed at faregates and service windows ・Waiting room doors a... Read More ・Thorough hand washing and mask use by station and train staff ・Thorough hand sanitizing ・Ventilation by opening windows (except in some cases, such as rainfall) ・Vinyl sheets placed at faregates and service windows ・Waiting room doors are kept open ・Alcohol disinfectant placed in major stations ・Train cars, station facilities, and machinery are regularly disinfected ・Infection-prevention announcements are broadcasted in stations and train cars ・All train cars have been given antibacterial/antiviral coatings (as of 9/26/2020) ・Rush hour congestion conditions are being published for major stations * As of February 9, 2021

■ Health and Safety Measures

Specific coronavirus prevention measures are as follows: ・ Alcohol-based sanitizers are installed at the entrance and bathrooms ・ Proper health management, such as checking employees' temperatures daily ・ Employees must wear masks ・ Soci... Read More Specific coronavirus prevention measures are as follows: ・ Alcohol-based sanitizers are installed at the entrance and bathrooms ・ Proper health management, such as checking employees' temperatures daily ・ Employees must wear masks ・ Social distancing between parties, and restricting number of guests when necessary ・ Tables/counters disinfected between guests ・ Use of cash trays when exchanging cash ・ Installation of an acrylic screen between the cash register and guests (In accordance with guidelines issued by Zenkoku Seikatu Eisei Dogyou Kumiai Chuokai for the continuation of recreational dining businesses) *As of November 27, 2020

■ Health and Safety Measures

Always be aware of "ventilation," "speaking volume," and the "Three Cs (closed places, crowded places, close contact)" to prevent case clusters. Implement the following measures and make sure they are communicated to customers and displayed... Read More Always be aware of "ventilation," "speaking volume," and the "Three Cs (closed places, crowded places, close contact)" to prevent case clusters. Implement the following measures and make sure they are communicated to customers and displayed in the store: ・Hand sanitizers will be made available at the entrance and in the bathroom ・Appropriate air filtration systems will be installed and the air regularly ventilated (windows and doors will be opened on a regular basis and the filtration system will be used at all times) ・Tables and chairs will be configured to ensure a distance of 2 m (at least 1 m) between parties and tables will be divided with partitions (acrylic or similar) ・Parties sitting at the counter will be seated to ensure appropriate distancing ・When multiple parties share a table, they will be seated so that they do not face each other and will be separated by partitions on the table *As of November 17, 2020

■ Health and Safety Measures

“Tasty sushi for all. Tasty sushi for the heart,” is Sushiro’s philosophy. In order to ensure the safety of their customers, they are currently implementing the following hygiene protocols. [Kitchen] • Thorough handwashing During their ... Read More “Tasty sushi for all. Tasty sushi for the heart,” is Sushiro’s philosophy. In order to ensure the safety of their customers, they are currently implementing the following hygiene protocols. [Kitchen] • Thorough handwashing During their entire shift, Sushiro employees have to wash their hands in the manner specified by the company. Two handwashes are required before entering the kitchen. All locations will have a designated handwashing inspector who will check if the staff is following company guidelines. Video cameras will also be installed to allow monitoring from the head office. • Staff health checks Staff shall undergo health checks based on a specially-prepared list. The list even includes items such as whether or not their hair is safely secured under their hats. • Regular disinfection Sushiro promotes hygiene by having staff frequently wash their hands and change their gloves, and by tidying up and disinfecting the kitchen. [Dining Area] • Hand sanitizer has been placed at all entrances and exits • Plastic sheets have been installed at registers • Seating observes social distancing guidelines • All surfaces are thoroughly disinfected (in addition to regular cleaning) *As of July 17, 2020

■ Health and Safety Measures

To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ... Read More To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ・Items and products are thoroughly cleaned (disinfection for shopping baskets, cash registers, and other items; organization and cleaning for products). ・Vinyl sheets are installed in sales areas to prevent droplet infection. To ensure your peace of mind while shopping, Takashimaya is maintaining social distancing in the following ways: ・Clerks are refraining from approaching customers. ・Customers and clerks exchange cash and cards using a tray. ・Clerks will refrain from helping customers in changing rooms, to avoid close contact. To ensure your safety while shopping, Takashimaya requests for customers to understand and abide by the following: ・Please shop in small groups to prevent crowding. ・Some entrances and exits will be restricted. ・Depending on the level of crowding, entry to certain floors or sales areas may also be restricted. ・Use of the elevator may be restricted. ・Please wear a mask when entering the store. ・Please maintain an appropriate distance with other customers when paying. ・Please refrain from entering if you are feeling unwell or exhibit a fever. * As of September 11, 2020

■ Health and Safety Measures

[Thorough Cleaning/Disinfection/Air Circulation] ・Handrails, doorknobs, and so on are regularly disinfected ・Air inside the facility is thoroughly ventilated [Disinfectant Availability] ・Hand sanitizer is available in all restrooms [Emp... Read More [Thorough Cleaning/Disinfection/Air Circulation] ・Handrails, doorknobs, and so on are regularly disinfected ・Air inside the facility is thoroughly ventilated [Disinfectant Availability] ・Hand sanitizer is available in all restrooms [Employee Hygiene/Health Management] ・Employee health is taken seriously ・Employees use masks when interacting with customers ・Employees thoroughly sanitize their hands [Social Distancing Measures] ・Transparent shields are installed at checkout, card, and information counters to prevent droplet contamination (at most stores) ・Reminders to keep physical distance are given inside stores *As of December 24, 2020

■ Health and Safety Measures

• Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some... Read More • Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some seats are left open to maintain social distance • Alcohol disinfectant is available (in reserved tour buses, as well as ticket windows) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Vinyl sheets are installed at station ticket counters, etc • Alcohol disinfectant available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Staff members are wearing masks • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughou... Read More • All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughout the terminals * As of May 15, 2020

■ Health and Safety Measures

Tokyo Metro has been undertaking the installation of platform doors and elevators so that customers can comfortably use their services. In addition, in response to the recent coronavirus outbreak, they have taken the following measures to pr... Read More Tokyo Metro has been undertaking the installation of platform doors and elevators so that customers can comfortably use their services. In addition, in response to the recent coronavirus outbreak, they have taken the following measures to prevent infection: - Train cars are ventilated, either by opening windows or through air-conditioning - Alcohol hand-sanitizer for customers have been placed in all station offices - Alcohol disinfectant is used when cleaning stations - Soap has been placed in all restrooms in all stations - Staff members are strictly required to wear masks, wash their hands with soap, and gargle - Vinyl sheets have been installed at information counters in some stations - All train cars will be covered in an antiviral and antibacterial coating (to be implemented from July 2nd to mid-August) In addition, they are also experimenting with new technologies, such as robots that can verify each station’s disinfection situation. Tokyo Metro will undertake further measures to prevent the spread of the coronavirus. * As of July 10, 2020

■ Health and Safety Measures

• Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, ... Read More • Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, etc.) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilati... Read More ■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilation in the observation deck has been doubled • Automatic doors in all entrances are continuously kept open ■Preventing crowded, close-contact settings • Restrictions to the number of people in the observation deck and elevators • Maintaining social distancing within the premises and in the observation deck • Installing vinyl sheets at cash registers on the premises to prevent droplet infection • Cash and tickets are exchanged indirectly, through a tray ■ Infection prevention at the entrance • Verifying that all guests above elementary-school age are wearing masks • Conducting an infrared thermography and contact-free thermometer scan for each guest before selling tickets • Spraying customers’ hands with disinfectant before entry ■Others • Use of masks and/or face shields by staff members • Staff members undergo a health check every day and regularly sanitize their hands • Sanitizer is placed at the official shop, cafes, restrooms, and entrances • The premises are being cleaned with disinfectant soap • Paramedics are stationed within the Tokyo Skytree Town *As of June 4, 2020 A request for our customers: https://youtu.be/XNYixiWuhXU

■ Health and Safety Measures

• Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distr... Read More • Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distribute risk • The entire premises are thoroughly disinfected and cleaned ⇒A disinfectant coating is applied throughout the premises, including the observation deck, elevator, cash registers, railings, etc. • The entire premises are cleaned and disinfected • Vinyl sheets are installed at the ticket counter and information counter to prevent droplet infection. • Social-distance markers are in place ⇒Social-distance markers have been placed throughout the premises to provide a guideline for visitors * In order to maintain social distancing with attendants and staff * There will be limits on entry in the observation deck and official shop, depending on levels of crowding [Requests for Customers] • Please wear a mask when entering • Please comply with a temperature screening when entering (using a contactless thermometer) * Those with a body temperature measured above 37.5 degrees will be denied entry • Please use the alcohol disinfectants located throughout the premises • Please maintain social distancing throughout the premises • Please cooperate with reduced staffing numbers at the elevator and observation deck *As of June 4, 2020

■ Health and Safety Measures

Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at... Read More Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at the cashier, please maintain an appropriate distance with the people in front of and behind you • Please do not get in the cashier line except to pay for an item • At the cashier, cards, money, and change will be exchanged using a tray • When you have finished shopping, please leave the store as quickly as possible To ensure safety, Tokyu Hands is undertaking the following: • All staff members must take their temperature and wash their hands before coming to work • All staff are required to wear masks • Workshops and events have been suspended • Some services involving long interactions have been suspended *Specific measures depend on the store and the situation *As of July 1, 2020 https://www.tokyu-hands.co.jp/en/topics/measures.html

■ Health and Safety Measures

・When entering, please sanitize your hands and wear a mask. ・When entering, please undergo a temperature check from an AI thermal camera. ・To avoid crowding, a limited number of guests are allowed in rooms and stores at one time, and other... Read More ・When entering, please sanitize your hands and wear a mask. ・When entering, please undergo a temperature check from an AI thermal camera. ・To avoid crowding, a limited number of guests are allowed in rooms and stores at one time, and other areas are closed to the public. (There are informational signs to guide you.) ・Hand sanitizer has been placed throughout the premises. Please sanitize and wash your hands frequently. ・Doorknobs, handrails, and other surfaces are frequently disinfected. ・Rented items, like audio guides and earphone guides, are disinfected. ・The building is thoroughly ventilated. ・Staff members undergo thorough health checks and wear masks. * As of October 30, 2020

■ Health and Safety Measures

In consideration of the health of our customers and staff and in an effort to avoid crowding within the TOTO Museum, we are enforcing the following policies. ・Suspension of guided tours and reservations for guided tours. (Self-guided tours ... Read More In consideration of the health of our customers and staff and in an effort to avoid crowding within the TOTO Museum, we are enforcing the following policies. ・Suspension of guided tours and reservations for guided tours. (Self-guided tours are still allowed) ・To avoid crowding, groups of more than 10 people are not allowed. ・In order to be able to notify customers of potential infection risk, the contact information of each guest will be collected upon entry. ・Upon entry, we require a contactless temperature check and use of a mask. ・Entry to the museum will be restricted if more than 100 people are present. ・Staff must and will wear masks. ・A partition is installed at the reception to prevent droplet infection. ・The interior of the museum is regularly ventilated and surfaces are disinfected. *The above is subject to change. Please see our website for the latest information. *As of December 26, 2020

■ Health and Safety Measures

On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partition... Read More On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partitions is for illustration purposes only. On free breakfast services • So that each guest can enjoy breakfast with peace of mind, some hotels are switching from a buffet-style breakfast to individually-packaged breakfasts that you can enjoy in your room (varies by hotel). On disinfection in hotels • Surfaces that are frequently touched by multiple people are disinfected with alcohol, including lobby tables and chairs, business counters, doorknobs in common restrooms, and elevator buttons, as well as doorknobs, desks, and hangers within guest rooms • Hand sanitizer is placed in lobbies, and guests are encouraged to disinfect their hands On hotel staff • Staff undergo temperature checks before and during their shifts, and hand washing at work is strictly enforced • Spaces such as offices and changing rooms are disinfected Requests for our customers • Please use disinfectant and wear masks upon arrival • We will ask about your health condition and travel history during check-in *As of June 8, 2020

■ Health and Safety Measures

Temperature check and alcohol hand-sanitization required at hotel entrance. Use of masks requested while inside the hotel. Employees required to wear masks. Acrylic shield in place at front desk. Elevator buttons are frequently disinfected... Read More Temperature check and alcohol hand-sanitization required at hotel entrance. Use of masks requested while inside the hotel. Employees required to wear masks. Acrylic shield in place at front desk. Elevator buttons are frequently disinfected and anti-microbial stickers are applied to button surfaces. Air in the banquet rooms is fully exchanged every 6 minutes. In the buffet dining room, plastic gloves are distributed for use and drink pitchers are frequently switched out. Hand sanitizer is placed throughout the building. *As of November 8, 2020

■ Health and Safety Measures

- Guests undergo temperature checks at the entrance. Those exhibiting a temperature above 37.5℃, a cough, and other symptoms of illness will be denied entry. *37.5℃ is the standard set by the Japanese government. - A “clean gate” will be in... Read More - Guests undergo temperature checks at the entrance. Those exhibiting a temperature above 37.5℃, a cough, and other symptoms of illness will be denied entry. *37.5℃ is the standard set by the Japanese government. - A “clean gate” will be installed that provides full-body disinfection and a temperature check. - All guests will be given a V2 TOKYO original mask for free and be required to wear it. - Vinyl sheets are installed so that guests can maintain proper distancing (over 1 m) at the entrance and floor. - There will be entry restrictions to prevent overcrowding on the floors. - There will be more space between tables, to increase the space between customers. - Alcohol disinfectant is placed at the entrance, front desk, bar counter, tables, floors, and restrooms (48 locations in total), and guests are asked to disinfect their hands. - There are hypochlorous acid diffusers and ozone generators throughout the building to remove viruses. - Surfaces throughout the building are coated with a complex nano-colloidal solution with antiviral properties. - Temperature and humidity in the building are strictly maintained; there are periodic ventilations. - Staff members are wearing masks or faceguards in order to protect customers’ health and safety as well as public health. - In places that have direct contact with customers like the front desk, transparent sheets are installed to prevent droplet transmission. - Coins are exchanged using a coin tray (rather than hand-to-hand). - Once customers leave a table, it is disinfected before the next customers arrive. - Surfaces that are frequently touched by customers, such as doorknobs and handrails, are wiped every 30 minutes with alcohol disinfectant, in addition to daily cleanings. - Strict health management is conducted for employees, including thorough temperature checks before beginning work; those with a temperature above 37.5℃ or showing cold symptoms are kept in home isolation. - Employees wear masks to prevent droplet transmission. - Employees maintain strict hygiene, including disinfecting their hands every 30 minutes. - Employees are trained in infection prevention information and measures. - If any of the staff’s close acquaintances are infected or designated as likely to have been infected, the company is notified. - All employees’ history of travel to high-risk countries or regions within the past month are reported. - Fewer staff go on breaks at once, and face-to-face conversations are discouraged. * As of July 4, 2020

■ Health and Safety Measures

To provide guests a safe and secure stay where they can feel at home, their staff members are implementing the following measures: ・Staff members undergo rigorous health management, including a temperature check when arriving to work. ・Sta... Read More To provide guests a safe and secure stay where they can feel at home, their staff members are implementing the following measures: ・Staff members undergo rigorous health management, including a temperature check when arriving to work. ・Staff members wear masks and use hand sanitizer. ・A transparent sheet has been installed at the front desk to prevent droplet transmission. ・The premises are periodically ventilated. ・Hand sanitizer is placed throughout the premises. ・Surfaces that guests frequently touch are disinfected as necessary. ・Guests must get a temperature check when arriving. ・There are capacity restrictions for elevators and smoking spaces. ・Hand dryers in restrooms are out of use. ・Breakfast menus have been altered, as well as how they are served. ・Seats have been reduced at the breakfast areas. ・There are capacity restrictions for the public bath; you can confirm crowding levels on the TV monitor. (For VIA INN Hiroshima Station and VIA INN Shimonoseki only). * As of February 12, 2021

■ Health and Safety Measures

• Providing hourly updates on congestion by train line, section, and station (Kyoto, Osaka, Kobe, Okayama, Hiroshima) via the JR West website. • Improved ventilation via the AC system and staff leaving the windows open. The air inside of tr... Read More • Providing hourly updates on congestion by train line, section, and station (Kyoto, Osaka, Kobe, Okayama, Hiroshima) via the JR West website. • Improved ventilation via the AC system and staff leaving the windows open. The air inside of train cars is replaced with outside air every 6-8 minutes for shinkansen trains and varies for commuter and limited express trains based on the season and configuration of cars. • The handrails and straps on trains will be regularly disinfected. Additionally, the insides of train cars will be disinfected via a special antiviral spray that prevents the spread of viruses for long periods of time. • Stricter cleaning of ticket vending machines, escalator handrails, and other frequently touched surfaces, as well as more frequent disinfections. • Hand sanitizer has been placed on the premises of main stations for both shinkansen and regular trains. • Vinyl sheets have been placed at ticket gates and offices. • Markers have been placed on floors to ensure proper social distancing while queueing at ticket offices. *As of October 2020

■ Health and Safety Measures

[Measures Taken By Employees] ■All staff members undergo temperature and health checks when arriving at work. ■All staff members regularly wash their hands and gargle. ■All staff members are wearing masks. ■When serving food, checking in... Read More [Measures Taken By Employees] ■All staff members undergo temperature and health checks when arriving at work. ■All staff members regularly wash their hands and gargle. ■All staff members are wearing masks. ■When serving food, checking in, or checking out, staff members wear face shields where necessary. [Measures for Common Spaces] ■Anti-droplet shields have been placed at the check-in counter. ■Markers have been placed for guests lining up at the counter. ■Guest rooms and public spaces are ventilated through open windows, and thorough cleaning is conducted using alcohol and hypochlorous acid solution. ■Alcohol disinfectant has been placed at about 10 locations. [Measures for Food Service] ■Presently, the inn’s dining hall is arranged so that guests do not sit face-to-face. ■Single-use hand towels with antibacterial properties are used at the dining hall. * As of October 29, 2020