Safety Measures in Japan to Curb the Spread of the Coronavirus

■ Health and Safety Measures

-Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air c... Read More -Ground Staff and Cabin Attendants Wearing Masks -Serving you in a hygienic and clean environment -Maintaining social distancing -Boarding Procedures -Aircraft cabins will be disinfected frequently. -Antibacterial Wipes -Ensuring air circulation Visit here for more details : https://www.ana.co.jp/en/jp/topics/coronavirus-travel-information/initiative/ * As of June 22, 2020

■ Health and Safety Measures

• Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol di... Read More • Employees’ health is closely monitored, including by daily temperature checks • Masks are used by staff members • All employees are disinfecting their hands with an alcohol disinfectant with strong antibacterial properties • Alcohol disinfectant is available at the front desk • Air purifiers are installed in all guest rooms • All doorknobs in guest rooms, lobbies, and common spaces are thoroughly disinfected * As of June 1, 2020

■ Health and Safety Measures

With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these mea... Read More With the reopening of their shopping centers, Ario is undertaking numerous efforts to promote social distancing and avoid the three C’s in order to prevent infections and ensure customers’ safety and peace of mind. Some examples of these measures include setting up alcohol hand sanitizers, thermometers, and thermal imaging machines throughout the premises, thoroughly disinfecting areas regularly, and making staff members undergo health checks and wear masks. Ario asks for customers’ cooperation and understanding. *As of July 28, 2020

■ Health and Safety Measures

- Stylist wears a mask and/or face shield - Regular hand sanitizing and daily temperature checks in the morning - Tables and chairs are disinfected - Salon is thoroughly ventilated - Cosmetics and brushes are sterilized after each use ... Read More - Stylist wears a mask and/or face shield - Regular hand sanitizing and daily temperature checks in the morning - Tables and chairs are disinfected - Salon is thoroughly ventilated - Cosmetics and brushes are sterilized after each use - Disposable lip brushes are used - Only private bookings are allowed to ensure customer safety - Minimal conversation when applying makeup or holding a makeup lesson - Makeup or single lessons kept within a 30-minute timeframe - Customers are requested to sanitize their hands with alcohol upon entering *Bookings by those with cold symptoms such as fever, cough, or sneezing may be declined. - Cash and cashless payments (AirPay) accepted 　(PayPay, credit card, ALIPAY, etc.) * As of July 8, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

• Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne ... Read More • Ventilation on board via air-conditioning systems and open windows • Congestion data is provided online and through an app to reduce overcrowding • Masks are used by all staff members • Vinyl sheets are put in place to prevent airborne infection • Alcohol disinfectant is available, including at ticket gates • Ticket machines, handrails on stairs and escalators, and straps and rails on cars are disinfected * As of June 11, 2020

■ Health and Safety Measures

Wearing of masks regular health checks, setting hand sanitizers throughout the premises, installing plastic covers thorough cleaning of the store and social distancing *As of July 21, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Guest rooms are ventilated and thoroughly disinfected during cleanings. ・The entire premises is periodically ventilated. ・At the restaurant, appropriate distance is preserved between tables. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many vis... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・The entire premises is regularly ventilated. ・About half as many visitors as normal are allowed in the sauna at one time. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for ... Read More Gion Yoshi-ima is taking the following measures to prevent infection and ensure safety and peace of mind for guests and staff. While this may pose an inconvenience, your cooperation is greatly appreciated. Infection prevention measures for guests: - Alcohol hand sanitizer is set up for guests - Thorough disinfection and ventilation within the premises - Locations that guests come into direct contact with are wiped with alcohol disinfectant multiple times a day - Disinfectants are placed in each room Infection prevention measures for staff members: - Thorough hand-washing - Storage areas are wiped with alcohol disinfectant - Mask-wearing - Strict health management, including health checks upon arrival at work - Maintaining social distancing among staff members * As of July 1, 2020

■ Health and Safety Measures

• Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadc... Read More • Train cars are regularly disinfected • Windows are open for ventilation • Staff on the train and on platforms are wearing masks • Announcements for infection prevention measures such as staggered commuting and cough etiquette are broadcast • Ticket machines and stair handrails in stations are regularly disinfected • Disinfectants are placed at information counters • Vinyl sheets are installed at ticket counters (As of June 25, 2020)

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropria... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Measures have been implemented to ensure guests maintain an appropriate distance when lining up at the front desk. ・Ozone generators are installed in guest rooms. These machines have disinfectant, deodorant, and cleansing properties. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

At train stations and information counters: • Doors are kept open to improve ventilation • Markers have been placed on floors to ensure proper social distancing • Sneeze guards have been placed at Midori-no-Madoguchi ticket offices to pre... Read More At train stations and information counters: • Doors are kept open to improve ventilation • Markers have been placed on floors to ensure proper social distancing • Sneeze guards have been placed at Midori-no-Madoguchi ticket offices to prevent droplet transmission • Vinyl sheets have been placed at faregate windows to prevent droplet transmission • Station staff are wearing masks Aboard trains: • Hand straps and other surfaces are periodically disinfected • Partition doors between train cars are kept open to improve ventilation • Ventilation through air conditioners (for commuter and express trains) • Staff on board are wearing masks Please check the website below for more details regarding the JR Hokkaido’s coronavirus prevention measures. https://www.jrhokkaido.co.jp/global/pdf/e-corona20200831.pdf * As of August 4, 2020

■ Health and Safety Measures

・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff... Read More ・Guests are required to wear masks and undergo temperature checks and sanitize their hands upon entry. ・Surfaces that guests frequently touch are regularly disinfected. ・Alcohol disinfectant has been placed throughout the premises. ・Staff members wear masks, undergo regular health monitoring such as temperature checks, and sanitize their hands frequently. * As of September 15, 2020

■ Health and Safety Measures

- Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the... Read More - Full-time and thorough cleaning staff - Ample ventilation - Hand-sanitizing stations set up throughout the hotel - Staff required to wear masks and undergo rigorous health monitoring - Shoe-sole disinfection via a sanitizing mat at the entrance - Individually-wrapped bread at breakfast (takeout also available) - Washable slippers that are disinfected daily in every room - Transportation via rental cars to avoid crowds * As of June 4, 2020

■ Health and Safety Measures

-Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfect... Read More -Staff wear masks, wash their hands, and gargle -Sanitizer is available throughout the premises -Lobby reception desk equipped with an acrylic protective screen -Communal high-touch areas (elevator buttons, etc.) are regularly disinfected -Spaces are thoroughly ventilated -Trays are used to exchange cash between customers and staff * As of May 29, 2020

■ Health and Safety Measures

In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking... Read More In addition to offering alcohol hand disinfectant to customers, surfaces such as shopping baskets and escalator handrails are thoroughly disinfected. Staff members follow several measures to prevent infection, from wearing masks to checking their temperatures when arriving at work and frequently washing their hands. To maintain social distancing, vinyl sheets have been installed at cash registers and duty-free counters, and distance is maintained between seats at food courts and eat-in spaces. There are graphs that show crowding levels at various times of the day so that customers can avoid the most crowded times. There are also “Priority Registers” for pregnant women, the elderly, and those with disabilities so that all customers can shop with peace of mind. *As of August 28, 2020

■ Health and Safety Measures

1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers kee... Read More 1. Store Health Initiatives - Regular disinfection of entrances and exits, escalators, elevators, shopping baskets, carts, and other areas/items that customers frequently come into physical contact with - Marked lines to help customers keep a safe distance near registers and in frequently-crowded areas - Transparent sheets set up at grocery sections and transaction counters to protect against droplet infections 2. Employee Health Initiatives - Daily and thorough health monitoring, including all the employees checking their temperatures before their shifts - Always wearing a mask and keeping distance when assisting customers - Using hand sanitizer after each customer interaction 3. An Appeal to Our Customers - When shopping at Isetan, please wear a mask and make use of the hand sanitizing stations * Customers not wearing a mask will be refused entry to the store - Please refrain from shopping at Isetan if you have a temperature of 37.5℃ or higher or if you’re in poor health - Please observe social distancing when using the escalators, elevators, or lining up at the register * As of June 2, 2020

■ Health and Safety Measures

About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new norma... Read More About JR-West Hotels' New Hygiene Policy "Clean & Safety" JR-West Hotels has established a new hygiene policy called "Clean & Safety," with its first priority being the safety of customers and employees. While they adjust to the "new normal," JR-West Hotels aims to provide customers with an even more comfortable and safe stay by creating a hygienic environment with uncompromising standards for cleanliness and safety. Main initiatives include asking guests to wear masks, sanitize their hands, and take temperature and health checks. In addition to a regular cleaning schedule, frequently-touched areas in spaces such as the hotel lobby, guest rooms, restaurants, and shared restrooms are also cleaned and disinfected on a more frequent schedule. Employees wear masks, and policies to manage their health are also in place. For more information on these policies, please visit Jr-West Hotels' website. English: https://www.jrwesthotels.com/en/safety/

■ Health and Safety Measures

Kanagawa Prefecture has created a leaflet for restaurants, accommodations, and other businesses that shows exactly what coronavirus prevention measures they are implementing. By having these businesses put this leaflet up for customers to se... Read More Kanagawa Prefecture has created a leaflet for restaurants, accommodations, and other businesses that shows exactly what coronavirus prevention measures they are implementing. By having these businesses put this leaflet up for customers to see, the prefecture hopes to create a safe environment for travelers. This leaflet is accompanied by a QR code as a part of the prefecture’s new LINE Coronavirus Alert System. This system will allow patrons to quickly find out if they’re at risk for the coronavirus, as well as make it easier to follow up on any potential outbreaks. It does this by sending a message through LINE to everyone who has scanned the QR code who had been in the same facility at around the same time as someone else who caught the coronavirus. Kanagawa Prefecture has also released the Handbook for Travelers to Prevent COVID-19 Infection. Inside it, you’ll find cautionary notes as well as tips on etiquette for travelers before and during their Japan trip. This is yet another way that the prefecture is attempting to prevent the spread of the coronavirus as well as ensure the safety of travelers, so please do make use of it! Take precautionary measures to ensure you don’t catch the coronavirus, and have a wonderful trip to Kanagawa Prefecture! *As of August 25, 2020

■ Health and Safety Measures

• Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For... Read More • Airport staffs are wearing masks • Areas that passengers often use such as counters, security checkpoints, and escalators are thoroughly disinfected and cleaned • Disinfectant for customers has been placed throughout the terminals • For passengers boarding domestic flights, thermal screening (taking passengers’ temperatures) is included in airport security • Transparent vinyl curtains are installed at registers and counters, as necessary, to prevent coronavirus droplet infection • Restrooms are regularly cleaned and sanitized, and use of hand driers has been suspended • Announcements are broadcast within the terminal, and posters on infection control are on display • Social distancing is enforced in spaces such as security checkpoints and waiting areas (As of June 25, 2020)

■ Health and Safety Measures

The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only thos... Read More The inn’s coronavirus prevention measures to ensure the safety of the guests and staff are detailed below: • All staff will wear face masks. • All staff will undergo temperature and health checks at the beginning of their shifts. Only those cleared will be allowed to work. • All staff will observe strict handwashing and gargling protocols. • A sneeze guard has been installed at the front desk. • Social distancing markers have been set up by the front desk. • All guestrooms and public spaces will be aired out by opening the windows. They will be thoroughly cleaned using hypochlorous acid. • Hand sanitizer has been set up in 30 locations around the hotel. • For the time being, all meals will be served inside guestrooms. • Guests will be asked to check their temperature before entering the hotel. The inn has a total of 18 rooms, with 8 rooms in its main building and 10 rooms in Yuzan, its annex. As there is a good amount of separation between each room and all the rooms are spacious, you can rest assured of your safety. Furthermore, all the windows in the guestrooms can be freely opened or closed, so you can ventilate the room whenever you please. *As of June 2020 *The above measures may be updated based on recommendations by the Japanese government or related institutions

■ Health and Safety Measures

• All staff members interacting with customers (including staff aboard trains and in stations) are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off th... Read More • All staff members interacting with customers (including staff aboard trains and in stations) are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off their masks to prevent heatstroke. • Ventilation on board through continuous air conditioning and opening windows • Public announcements on board and in stations • On-board disinfections (all train cars are disinfected sequentially) • Hand soap is placed in restrooms in major stations; hand dryers are suspended • Smoking areas within stations are closed (As of June 10, 2020)

■ Health and Safety Measures

Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both gues... Read More Following the lifting of the state of emergency by the Japanese government, Keio Plaza Hotel is implementing the coronavirus prevention measures below with the “new normal” in mind. These measures will not only ensure the safety of both guests and staff, but also guarantee a relaxing stay for everyone. Public Spaces • Alcohol sanitizer has been placed throughout the premises and there are now stricter cleaning protocols • Wearing of masks while interacting with guests Accommodations • Guests are asked to fill out a health questionnaire during check in • To avoid congestion, only 5 guests or fewer will be allowed at the front desk or inside elevators at any given time Restaurants • Guests’ temperatures will be checked at the restaurant entrance with a non-contact thermometer • Sufficient social distance between guests will be observed • All staff handling food and drinks will wear gloves • To guarantee adequate hygiene standards, restaurants will undergo additional cleaning and disinfection during business hours Event Spaces • All seating will be arranged to allow guests to observe social distancing • Guests will be asked to disinfect their hands when entering or leaving the venue • Booths will be set up in a one-booth-apart fashion *As of July 17, 2020

■ Health and Safety Measures

• Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) ... Read More • Use of masks by staff members • Vinyl sheets are installed where customers interact with staff • Alcohol disinfectant is placed throughout the temple premises • To prevent infection, "tainai-meguri" (visits to the temple’s hidden room) have been on hiatus since March 23, 2020 *As of June 1, 2020

■ Health and Safety Measures

~Kugatsudo’s Coronavirus Prevention Measures~ ● Each time a guest leaves, the table and chairs are disinfected with alcohol. ● The restaurant is ventilated periodically. ● Areas that customers come into frequent contact with (including do... Read More ~Kugatsudo’s Coronavirus Prevention Measures~ ● Each time a guest leaves, the table and chairs are disinfected with alcohol. ● The restaurant is ventilated periodically. ● Areas that customers come into frequent contact with (including doorknobs and ticket vending machines) are frequently disinfected. ● Staff members with temperatures above 37.5°C, or who are feeling unwell, will refrain from coming to work. ● Staff members wear masks and frequently disinfect their hands. ● There are fewer seats than usual to ensure social distancing. ~Requests for Customers~ ● Please wear a mask where possible (i.e. when not eating). ● Please disinfect your hands when entering. ● Guests with temperatures above 37.5°C, or who are feeling unwell, are asked to refrain from entering. ● Please keep a 2 m distance when lining up. * As of May 28, 2020

■ Health and Safety Measures

• All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for int... Read More • All dishes have “sanitary sushi covers” to protect the sushi from both dust and viruses. • Sanitary vinyl sheets are installed between tables • Sanitary vinyl sheets are installed at the cash register • Strengthened disinfection for interior devices and utensils • Tables are disinfected with alcohol between customers • Customers can order by smartphone (only for customers who have installed Kura Sushi's official smartphone app) • Staff members get health checks, and hand-washing and gargling requirements are strictly enforced • Stricter mask-wearing rules for staff members • Alcohol disinfectant is available * As of June 19, 2020

■ Health and Safety Measures

Ensuring the safety and comfort of customers and staff is their first priority. In addition, they are currently prioritizing those with reservations, in order to prevent congestion and crowding. Infection prevention measures undertaken: - ... Read More Ensuring the safety and comfort of customers and staff is their first priority. In addition, they are currently prioritizing those with reservations, in order to prevent congestion and crowding. Infection prevention measures undertaken: - To prevent droplet transmission, staff members are wearing masks. - Reception and guidance are taking place outdoors. - Surfaces that customers directly touch, including items at the reception desk and helmets, are disinfected with chlorine and alcohol after each use. - The initial guidance will take as little time as possible. - There are strict health management and infection prevention measures in place for staff members. Requests for customers: - Restrooms and washbasins cannot be used. - Please wear a mask and disinfect your hands. - Those in ill health are asked to refrain from using the service. - Reception must be conducted by a single representative. - Those waiting at reception are asked to maintain an appropriate distance. - All guests will undergo a temperature and health check before embarking on the tour. - Please maintain social distancing through the tour and avoid crowds. * As of June 26, 2020

■ Health and Safety Measures

• Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventil... Read More • Vinyl sheet installed at cash registers to prevent droplet infections • Use of masks by staff members • Alcohol disinfectant is available • During payments, change is exchanged with a tray rather than handed directly • Improving ventilation, including by periodically keeping the front door open • Maintaining social distance • Publishing the most crowded times for each location *As of June 5, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touche... Read More ● Alcohol hand-sanitizer has been placed throughout the inn ● A vinyl sheet has been installed at the front desk to prevent droplet transmission ● During cleanings, staff wear masks and gloves, ventilation is assured, and frequently-touched surfaces such as doors and handrails are thoroughly disinfected. ● Staff wear masks when interacting with customers ● A “smart check-in” system has been introduced: rather than staff showing guests around their rooms, they are guided from the front desk to the door. ● Breakfasts are brought to the guest rooms for safety and peace of mind. ● Guests can check out by simply leaving their keys in their room—no interactions with staff necessary. ● Staff members’ health is closely monitored: they wash their hands, gargle, undergo temperature checks, and use disinfectant. Those with a temperature above 37.5°C or who are feeling ill are prevented from coming to work. ● Requests for customers: - Please disinfect your hands upon entry and undergo a temperature check. - Please contact the inn beforehand if you exhibit symptoms such as nausea or have a temperature above 37.5°C. - The staff will explain at check-in to please contact the front desk immediately if you begin experiencing a fever or cough during your stay. * This list will be updated as necessary, in line with guidelines from the Japanese government and partner organizations. * As of August 12, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Alcohol disinfectant is available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

- Alcohol disinfectants are installed at the following locations: • Subway: Fare gates (237 locations), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations) • Within underground shoppi... Read More - Alcohol disinfectants are installed at the following locations: • Subway: Fare gates (237 locations), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations) • Within underground shopping centers (20 locations in 6 underground shopping centers) - The following locations are disinfected every day: • Subway: Stations (133) • Within train cars (1,364 cars), lost and found, Osaka Metro information counters (3 locations), commuter pass sales counters (14 locations). *Osaka Metro train cars are disinfected as they enter the train yard. • Facilities throughout underground shopping centers (6 centers in total) - Announcements will be broadcast (in stations, trains, underground shopping centers) • Asking for cooperation on telecommuting and staggered commutes • Asking for cooperation on infection-prevention measures including washing hands, gargling, disinfecting with alcohol, coughing etiquette, wearing masks, and refraining from conversations on board - Infection-prevention measures within the subway • For ventilation purposes, windows will be kept open at both ends of each subway car (all lines except the New Tram) • Hand dryers are suspended in restrooms • Measures at commuter pass counters: 1) Markers are placed on the ground so that those in line can maintain social distancing; 2) Vinyl sheets have been installed at PiTaPa counters in Umeda, Namba, and Tennoji Stations • Vinyl sheets have been installed at counters near fare gates, where staff members directly interact with customers • Plasmaclusters* have been installed in the transport control center and electric control center that oversee the subway *Plasmacluster is a Sharp registered trademark. • All staff members involved in operating trains are wearing masks * In exceptional cases - such as on outdoor platforms where social distancing is being observed - staff members may take off their masks to prevent heatstroke. (As of June 5, 2020)

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks - Maintaining social distancing *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at ticket gates - Faceguards - Maintaining a safe distance at ticket gates - Regular alcohol disinfection - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Protective sheets - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or ... Read More - Infection prevention sheets set up at all counters - Concert admissions by reservation only - The music box assembly activity is available only by reservation and to a limited number of visitors. Please make your reservation by phone or on the official website, up to 15 minutes beforehand. - Mandatory wearing of masks *As of June 8, 2020

■ Health and Safety Measures

- Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - St... Read More - Common floors and guest rooms are thoroughly disinfected with sodium hypochlorite solution - Lobby and guest room corridors are periodically ventilated - Front desk is equipped with a protective screen and alcohol hand sanitizer - Staff wear masks and gloves, wash their hands and gargle, and take health and temperature checks before starting work - Staff strictly adhere to preventative guidelines (*) - All rooms are equipped with Panasonic Nanoe humidifying air purifiers and disinfectant sheets - Guest rooms are periodically sanitized with an ozone deodorizing device. (Ozone has been shown to have antibacterial properties that are effective in preventing the spread of the coronavirus.) - Trays are used to transfer cash and credit cards between customers and staff (*) Preventative guidelines for staff - Regular hand washing and gargling - Avoiding touching the face, eyes, and nose whenever possible - Staying hydrated - Taking steps to boost the immune system - Avoiding the "three Cs": closed spaces, crowded places, and close contact settings - Wearing masks and practicing social distancing when outside - Avoiding non-urgent long-distance and overseas travel and avoiding going to gyms, karaoke rooms, concerts, and public events Public safety requests for guests - Checking in one group at a time - Using hand sanitizer, getting a temperature check, and filling in a health check form when checking in - Paying with cards rather than cash - Avoiding large gatherings of groups in the lobby - Avoiding taking the elevator with other groups * As of May 28, 2020

■ Health and Safety Measures

“Tasty sushi for all. Tasty sushi for the heart,” is Sushiro’s philosophy. In order to ensure the safety of their customers, they are currently implementing the following hygiene protocols. [Kitchen] • Thorough handwashing During their ... Read More “Tasty sushi for all. Tasty sushi for the heart,” is Sushiro’s philosophy. In order to ensure the safety of their customers, they are currently implementing the following hygiene protocols. [Kitchen] • Thorough handwashing During their entire shift, Sushiro employees have to wash their hands in the manner specified by the company. Two handwashes are required before entering the kitchen. All locations will have a designated handwashing inspector who will check if the staff is following company guidelines. Video cameras will also be installed to allow monitoring from the head office. • Staff health checks Staff shall undergo health checks based on a specially-prepared list. The list even includes items such as whether or not their hair is safely secured under their hats. • Regular disinfection Sushiro promotes hygiene by having staff frequently wash their hands and change their gloves, and by tidying up and disinfecting the kitchen. [Dining Area] • Hand sanitizer has been placed at all entrances and exits • Plastic sheets have been installed at registers • Seating observes social distancing guidelines • All surfaces are thoroughly disinfected (in addition to regular cleaning) *As of July 17, 2020

■ Health and Safety Measures

To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ... Read More To ensure your peace of mind while shopping, Takashimaya is undertaking the following: ・Employees maintain rigorous health standards (including a daily temperature check, wearing masks, and regularly washing and disinfecting their hands). ・Items and products are thoroughly cleaned (disinfection for shopping baskets, cash registers, and other items; organization and cleaning for products). ・Vinyl sheets are installed in sales areas to prevent droplet infection. To ensure your peace of mind while shopping, Takashimaya is maintaining social distancing in the following ways: ・Clerks are refraining from approaching customers. ・Customers and clerks exchange cash and cards using a tray. ・Clerks will refrain from helping customers in changing rooms, to avoid close contact. To ensure your safety while shopping, Takashimaya requests for customers to understand and abide by the following: ・Please shop in small groups to prevent crowding. ・Some entrances and exits will be restricted. ・Depending on the level of crowding, entry to certain floors or sales areas may also be restricted. ・Use of the elevator may be restricted. ・Please wear a mask when entering the store. ・Please maintain an appropriate distance with other customers when paying. ・Please refrain from entering if you are feeling unwell or exhibit a fever. * As of September 11, 2020

■ Health and Safety Measures

• Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some... Read More • Straps and handrails on buses are regularly disinfected • Ventilation within buses via air conditioners and open windows, as well as leaving doors open at first and last stops • Vinyl sheets are installed around the driver’s seat • Some seats are left open to maintain social distance • Alcohol disinfectant is available (in reserved tour buses, as well as ticket windows) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and ... Read More • Straps and handrails on train cars are regularly disinfected • Ticket machines, escalator and stair handrails, and other station machinery within stations are regularly disinfected • Ventilation on board via air-conditioning systems and open windows • Vinyl sheets are installed at station ticket counters, etc • Alcohol disinfectant available (including in station offices) • Use of hand dryers within station restrooms is suspended • Announcements are broadcast asking for cooperation on preventing infection • Staff members are wearing masks • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

• All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughou... Read More • All airport staff are wearing masks • All door handles, handrails (including of moving walkways and escalators), and luggage-cart handles within the terminals are disinfected • Alcohol disinfectant for customers has been placed throughout the terminals * As of May 15, 2020

■ Health and Safety Measures

Tokyo Metro has been undertaking the installation of platform doors and elevators so that customers can comfortably use their services. In addition, in response to the recent coronavirus outbreak, they have taken the following measures to pr... Read More Tokyo Metro has been undertaking the installation of platform doors and elevators so that customers can comfortably use their services. In addition, in response to the recent coronavirus outbreak, they have taken the following measures to prevent infection: - Train cars are ventilated, either by opening windows or through air-conditioning - Alcohol hand-sanitizer for customers have been placed in all station offices - Alcohol disinfectant is used when cleaning stations - Soap has been placed in all restrooms in all stations - Staff members are strictly required to wear masks, wash their hands with soap, and gargle - Vinyl sheets have been installed at information counters in some stations - All train cars will be covered in an antiviral and antibacterial coating (to be implemented from July 2nd to mid-August) In addition, they are also experimenting with new technologies, such as robots that can verify each station’s disinfection situation. Tokyo Metro will undertake further measures to prevent the spread of the coronavirus. * As of July 10, 2020

■ Health and Safety Measures

• Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, ... Read More • Straps and handrails on board are regularly disinfected • Ventilation within tram cars via air conditioners and open windows • Vinyl sheets are installed around the driver’s seat • Alcohol disinfectant is available (in station offices, etc.) • Announcements are broadcast asking for cooperation on preventing infection • Masks are used by staff members • For staff members, hand washing and gargling is strictly enforced *As of May 26, 2020

■ Health and Safety Measures

■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilati... Read More ■Requests for our customers • Use of a mask for every visitor above elementary-school age • Those with a body temperature measured above 37.5 degrees will be refused entry • Maintaining social distance ■ Ventilation Measures • Ventilation in the observation deck has been doubled • Automatic doors in all entrances are continuously kept open ■Preventing crowded, close-contact settings • Restrictions to the number of people in the observation deck and elevators • Maintaining social distancing within the premises and in the observation deck • Installing vinyl sheets at cash registers on the premises to prevent droplet infection • Cash and tickets are exchanged indirectly, through a tray ■ Infection prevention at the entrance • Verifying that all guests above elementary-school age are wearing masks • Conducting an infrared thermography and contact-free thermometer scan for each guest before selling tickets • Spraying customers’ hands with disinfectant before entry ■Others • Use of masks and/or face shields by staff members • Staff members undergo a health check every day and regularly sanitize their hands • Sanitizer is placed at the official shop, cafes, restrooms, and entrances • The premises are being cleaned with disinfectant soap • Paramedics are stationed within the Tokyo Skytree Town *As of June 4, 2020 A request for our customers: https://youtu.be/XNYixiWuhXU

■ Health and Safety Measures

• Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distr... Read More • Strict health management for attendants and staff members ⇒Staff get a temperature exam every morning, wear masks and face shields, and regularly wash and sanitize their hands ⇒Attendants will follow a “complete 2-shift system”, to distribute risk • The entire premises are thoroughly disinfected and cleaned ⇒A disinfectant coating is applied throughout the premises, including the observation deck, elevator, cash registers, railings, etc. • The entire premises are cleaned and disinfected • Vinyl sheets are installed at the ticket counter and information counter to prevent droplet infection. • Social-distance markers are in place ⇒Social-distance markers have been placed throughout the premises to provide a guideline for visitors * In order to maintain social distancing with attendants and staff * There will be limits on entry in the observation deck and official shop, depending on levels of crowding [Requests for Customers] • Please wear a mask when entering • Please comply with a temperature screening when entering (using a contactless thermometer) * Those with a body temperature measured above 37.5 degrees will be denied entry • Please use the alcohol disinfectants located throughout the premises • Please maintain social distancing throughout the premises • Please cooperate with reduced staffing numbers at the elevator and observation deck *As of June 4, 2020

■ Health and Safety Measures

Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at... Read More Requests for customers: • Please observe cough etiquette, wear a mask, and use the available alcohol hand sanitizer • There may be entry restrictions depending on the situation • Please enter the store in small groups • When lining up at the cashier, please maintain an appropriate distance with the people in front of and behind you • Please do not get in the cashier line except to pay for an item • At the cashier, cards, money, and change will be exchanged using a tray • When you have finished shopping, please leave the store as quickly as possible To ensure safety, Tokyu Hands is undertaking the following: • All staff members must take their temperature and wash their hands before coming to work • All staff are required to wear masks • Workshops and events have been suspended • Some services involving long interactions have been suspended *Specific measures depend on the store and the situation *As of July 1, 2020 https://www.tokyu-hands.co.jp/en/topics/measures.html

■ Health and Safety Measures

On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partition... Read More On mask-wearing at the front desk • Staff at the front desk are wearing masks to prevent infection On partitions at the front desk • Transparent partitions are installed at the front desk to prevent infection *This picture of partitions is for illustration purposes only. On free breakfast services • So that each guest can enjoy breakfast with peace of mind, some hotels are switching from a buffet-style breakfast to individually-packaged breakfasts that you can enjoy in your room (varies by hotel). On disinfection in hotels • Surfaces that are frequently touched by multiple people are disinfected with alcohol, including lobby tables and chairs, business counters, doorknobs in common restrooms, and elevator buttons, as well as doorknobs, desks, and hangers within guest rooms • Hand sanitizer is placed in lobbies, and guests are encouraged to disinfect their hands On hotel staff • Staff undergo temperature checks before and during their shifts, and hand washing at work is strictly enforced • Spaces such as offices and changing rooms are disinfected Requests for our customers • Please use disinfectant and wear masks upon arrival • We will ask about your health condition and travel history during check-in *As of June 8, 2020

■ Health and Safety Measures

- Guests undergo temperature checks at the entrance. Those exhibiting a temperature above 37.5℃, a cough, and other symptoms of illness will be denied entry. *37.5℃ is the standard set by the Japanese government. - A “clean gate” will be in... Read More - Guests undergo temperature checks at the entrance. Those exhibiting a temperature above 37.5℃, a cough, and other symptoms of illness will be denied entry. *37.5℃ is the standard set by the Japanese government. - A “clean gate” will be installed that provides full-body disinfection and a temperature check. - All guests will be given a V2 TOKYO original mask for free and be required to wear it. - Vinyl sheets are installed so that guests can maintain proper distancing (over 1 m) at the entrance and floor. - There will be entry restrictions to prevent overcrowding on the floors. - There will be more space between tables, to increase the space between customers. - Alcohol disinfectant is placed at the entrance, front desk, bar counter, tables, floors, and restrooms (48 locations in total), and guests are asked to disinfect their hands. - There are hypochlorous acid diffusers and ozone generators throughout the building to remove viruses. - Surfaces throughout the building are coated with a complex nano-colloidal solution with antiviral properties. - Temperature and humidity in the building are strictly maintained; there are periodic ventilations. - Staff members are wearing masks or faceguards in order to protect customers’ health and safety as well as public health. - In places that have direct contact with customers like the front desk, transparent sheets are installed to prevent droplet transmission. - Coins are exchanged using a coin tray (rather than hand-to-hand). - Once customers leave a table, it is disinfected before the next customers arrive. - Surfaces that are frequently touched by customers, such as doorknobs and handrails, are wiped every 30 minutes with alcohol disinfectant, in addition to daily cleanings. - Strict health management is conducted for employees, including thorough temperature checks before beginning work; those with a temperature above 37.5℃ or showing cold symptoms are kept in home isolation. - Employees wear masks to prevent droplet transmission. - Employees maintain strict hygiene, including disinfecting their hands every 30 minutes. - Employees are trained in infection prevention information and measures. - If any of the staff’s close acquaintances are infected or designated as likely to have been infected, the company is notified. - All employees’ history of travel to high-risk countries or regions within the past month are reported. - Fewer staff go on breaks at once, and face-to-face conversations are discouraged. * As of July 4, 2020

■ Health and Safety Measures

• Providing hourly updates on congestion by train line, section, and station (Kyoto, Osaka, Kobe, Okayama, Hiroshima) via the JR West website. • Improved ventilation via the AC system and staff leaving the windows open. The air on commuter ... Read More • Providing hourly updates on congestion by train line, section, and station (Kyoto, Osaka, Kobe, Okayama, Hiroshima) via the JR West website. • Improved ventilation via the AC system and staff leaving the windows open. The air on commuter trains, limited express trains, and shinkansen will be replaced with outside air every 6-8 minutes. • The handrails and straps on trains will be regularly disinfected. Additionally, the insides of train cars will be disinfected via a special antiviral spray that prevents the spread of viruses for long periods of time. • Stricter cleaning of ticket vending machines, escalator handrails, and other frequently touched surfaces, as well as more frequent disinfections. • Hand sanitizer has been placed on the premises of main stations for both shinkansen and regular trains. • Vinyl sheets have been placed at ticket gates and offices. • Markers have been placed on floors to ensure proper social distancing while queueing at ticket offices. *As of July 2020