How to Handle Trouble in Japan: Robbery/Loss Edition

Here are some phrases that you should learn in case of robbery or loss that may arise during your stay in Japan. Please learn them just in case!


Travel Tips

Here is an explanation of the phrases in the video along with the situations that they can be used in. 

"Pasupoto wo nakushimashita." "I lost my passport."

Losing your passport when you're abroad is a serious affair. Depending on your country, the rules to get a new one may vary, but usually first you must go to the nearest police and fill out a lost item report. After that, please head to your country's embassy or consulate and proceed with the proper procedures.

"Baggu ga nusumaremashita." "My bag has been stolen."

Having your bag stolen can be a very difficult situations since often your bag is filled with important or precious items. If it's stolen within a train or station, please report it to a train station employee. If it's in a store, consult with an employee, or if it's somewhere within town, please head to a police box or station and explain the situation.

"Keitai wo nakushimashita." "I lost my cell phone." 

If you lose your cell phone, which often has precious personal information especially if it's a smartphone, first do the same as if your bag were stolen: consult with a train station or shop employee or nearest police officer. Afterwards, contact your cell phone provider as soon as possible and take measures to stop phone service.

"Kagi wo nakushimashita." "I lost my key." 

The likeliest thing to lose during your travels is the key to your lodging accommodations. First, consult with an employee or police officer, and if it isn't found, explain the situation to the front desk or management. Depending on the place, you may have to pay an extra handling fee, so please be aware.

"Saifu ga nusumaremashita." "My wallet has been stolen." 

Since Japan is not necessarily a credit card-friendly country, losing your wallet full of cash can be terrible. First, consult with the nearest authorities, then contact your card companies to put a stop to any cards that were in your wallet.

"Saifu wo nakushimashita." "I lost my wallet."

Please proceed the way you would if your wallet was stolen. Sometimes it will appear in train stations, stores, or police boxes in the lost and found sections, so be sure to check there as well.

"Kippu wo nakushimashita." "I lost my ticket."

If you lose your ticket, please explain the situation to a train station employee. Usually, you'll have to buy another ticket for the same price as the one you lost, so please be aware of where you put your ticket! 


Japan is considered one of the safest countries in the world, but sometimes troubles happen during your travels. If you check out the video and learn the phrases beforehand, you'll be ready for the worst!

The information in this article is accurate at the time of publication.

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